Income Verifier
About The Position
Join Eden Park as an Income Verifier, reporting to Diane El-Sanioura, and be part of our talented and growing team! This role involves reviewing and verifying applicant income and employment information, processing documents, managing a busy workflow with high accuracy, and following up with dealerships to resolve pending items. You will update customer interaction records, perform thorough reviews of income and employment documentation to ensure legitimacy, and contact employers to corroborate information. The position requires providing prompt, efficient, and detailed customer-oriented service to all stakeholders, and performing all other duties as assigned.
Requirements
- Excellent verbal and written communication skills
- Ability to thrive in a fast-paced, ever-changing environment
- Exceptional attention to detail while operating under a sense of urgency
- Strong analytical and arithmetic skills
- Advanced internet browsing skills
- Strong investigative skills
- Clear communication over the phone
- Strong listening skills
- Ability to manage a busy workflow and multi-task effectively
- Tech-savvy with Microsoft Office Suite and Outlook
- Previous experience in a lending, automotive-related business, or financial services
- Post-secondary education
- Flexible availability to work
- Must pass a criminal background check, credit check, and validation of work experience
Responsibilities
- Review and verify applicant income and employment information
- Process any income and/or trailing documents received
- Managing a busy workflow while maintaining a high level of accuracy and meeting defined service standard and turnaround times
- Follow up with assigned dealerships to resolve pending/missing items via phone, fax and email, communicate and resolve issues
- Update records of customer interactions, process customer accounts and file documents
- Carefully review applicant proof of income and employment documentation to ensure legitimacy and accuracy
- Contact employers over the phone to further corroborate the information in a professional manner
- Provide prompt, efficient, detailed customer-oriented service to all stakeholders
- Perform all other duties as assigned
Benefits
- Hybrid work model
- Generous vacation
- Statutory holidays
- 6 wellness days
- Robust health and dental coverage through Manulife
- Virtual healthcare through Dialogue
- Group Retirement Savings Plan with up to 7% employer match
- Discounts from top retailers via WorkPerks
- Location-based perks like gym memberships and Toronto Bike Share
- Gym access at London and Montreal offices
- Education Assistance Program
- Fairstone Academy for training and skill development
- Parental leave top-up program
- One paid volunteer day
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
