Income Tax Coordinator

State of South Carolina•Lexington County, SC

3d•Hybrid

About The Position

Who we are: At the South Carolina Department of Revenue (SCDOR), we are funding a better state to live, work, and play. Offering excellent benefits, hybrid work schedules, training plans, tuition assistance, and self-development opportunities, we are a trustworthy partner to our customers and an innovative workplace that supports work-life balance and empowers our employees to reach their highest potential. Open the door to a career at the SCDOR and discover why 93% of our employees see how their work contributes to the SCDOR’s success—by collecting 95% of South Carolina’s general fund, our team serves with purpose and impacts the success of our community. Learn more about why you should join our team at dor.sc.gov/careers. We are looking for teammates who are: Detail-oriented professionals who can analyze information, identify issues, and recommend practical solutions. Strong communicators who can explain processes and respond effectively to internal and external customers. Organized teammates who can manage multiple projects, deadlines, and tax-related updates. Collaborative professionals who build positive working relationships with taxpayers, vendors, and agency staff. Curious and analytical thinkers who enjoy research, problem-solving, and process improvement. What you will do: As an Income Tax Coordinator, you will help support the development, testing, and maintenance of income tax forms, processes, and related systems that support taxpayers and agency operations. You’ll work closely with internal teams, vendors, and stakeholders to coordinate annual tax updates, troubleshoot issues, improve processes, and provide support related to forms and filing processes. Primary job duties include: Researching new federal and state legislation and changes to existing legislation to develop/design income tax forms, instructions, schedules, and related documents. Reviewing and analyzing forms and processes to identify issues, troubleshoot concerns, and recommend improvements based on operational needs and taxpayer feedback. Preparing test scenarios and performing testing related to annual tax changes, system updates, vendor testing, and electronic filing processes. Assisting in training and developing procedures. Serving as a DORWAY Power User and Subject Matter Expert for Income Tax Services processes and system-related activities. Coordinating and tracking form changes, development requests, project updates, and website publication deadlines for taxpayer-facing forms and documents. Managing annual changes spreadsheets for forms, DORWAY development, and fraud projects. Serving as point of contact for questions from vendors, external customers, and internal staff regarding forms and processes. Generating reports and processing adjustments related to manual 1099G/INT within DORWAY. Developing, updating, and reviewing procedures while recommending improvements to existing processes and operational practices.

Requirements

A bachelor’s degree and relevant program experience
Relevant experience or education may be substituted on a year-for-year basis with an approved equivalence by the Division of State Human Resources (DSHR)
Academic degrees must be from an accredited institution of higher learning.

Nice To Haves

Experience working with tax forms, tax process, tax administration, or related support functions
Experience researching and interpreting federal or state tax laws, regulations, or filing requirements
Experience with systems testing, process improvement, project coordination, or documentation development
Ability to confer, deal, and negotiate effectively with taxpayers, CPAs, tax managers, and other representatives

Responsibilities

Researching new federal and state legislation and changes to existing legislation to develop/design income tax forms, instructions, schedules, and related documents
Reviewing and analyzing forms and processes to identify issues, troubleshoot concerns, and recommend improvements based on operational needs and taxpayer feedback
Preparing test scenarios and performing testing related to annual tax changes, system updates, vendor testing, and electronic filing processes
Assisting in training and developing procedures
Serving as a DORWAY Power User and Subject Matter Expert for Income Tax Services processes and system-related activities
Coordinating and tracking form changes, development requests, project updates, and website publication deadlines for taxpayer-facing forms and documents
Managing annual changes spreadsheets for forms, DORWAY development, and fraud projects
Serving as point of contact for questions from vendors, external customers, and internal staff regarding forms and processes
Generating reports and processing adjustments related to manual 1099G/INT within DORWAY
Developing, updating, and reviewing procedures while recommending improvements to existing processes and operational practices