Income Officer - Automotive Finance - Anjou, Quebec or Hamilton, Ontario

Scotiabank • Montreal, QC

1d • Onsite

About The Position

Contributes to the overall success of the Income department of the Dealer Centre of Excellence in Canada ensuring specific individual goals, plans, initiatives are executed and delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. Contributes to loan growth and profitability by verifying income details and documentation from Dealers and determining customer affordability according to established guidelines; comparing and contrasting employment, income and loan application information with telephone conversations held between the Income Analyst and dealer, customer’s employer(s) or customer; reporting and escalating any unusual occurrences or fraudulent activities in the verbal and written employment status and income verification process per established procedures; referring exception income situations to the Senior Income Analyst, Manager, or GRM ACE, as required for review and resolution. Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. Actively pursues effective and efficient operations of their respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct. Champions a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vision/values/business strategy and managing succession and development planning for the team.

Requirements

• Previous experience in a customer service capacity utilizing the telephone as the primary means of communication is preferred
• Previous experience in verifying the accuracy of contracts combined with the analysis of income and income sources is preferred
• Knowledge of Microsoft operating systems including Word, Excel, and Outlook
• In addition to French, the successful candidate must also have sufficient knowledge of English, as the work involves interacting and collaborating regularly with groups and individuals based in Toronto, as well as constantly interacting with other people, including clients, who speak English, locally and elsewhere

Responsibilities

• Verifying income details and documentation from Dealers and determining customer affordability according to established guidelines
• Comparing and contrasting employment, income and loan application information with telephone conversations held between the Income Analyst and dealer, customer’s employer(s) or customer
• Reporting and escalating any unusual occurrences or fraudulent activities in the verbal and written employment status and income verification process per established procedures
• Referring exception income situations to the Senior Income Analyst, Manager, or GRM ACE, as required for review and resolution
• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
• Actively pursues effective and efficient operations of their respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct
• Champions a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vision/values/business strategy and managing succession and development planning for the team

Benefits

• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
• An organization committed to making a difference in our communities– for you and our customers.
• You can expect to be recognized and rewarded for high-performance.
• You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• You’ll receive clear, transparent criteria to progress in your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed