Income Officer

emh

2d • Hybrid

About The Position

We’re looking for motivated and customer focused Income Officer to join our Income Management team. As an Income Officer, you will play a vital role in supporting customers to sustain their tenancies while maximising rental income. You’ll balance delivering firm but fair income recovery with providing practical support and advice to customers experiencing financial difficulties. This is a varied role that combines problem solving, customer engagement, partnership working, and when necessary legal enforcement, all delivered in line with emh policies and values.

Requirements

• Demonstrate emh values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence.
• Excellent customer service and negotiation skills.
• Work well independently and as part of a team.
• Enjoy problem solving and finding solutions to help others.
• Understand household budgeting and welfare benefits.
• Confident with calculations and numeracy.
• ICT literate.
• Adapt positively to change, with a strong desire to learn.
• A valid driving licence and access to a vehicle.
• Educated to GCSE level 4 – 9 (C or above) standard, or equivalent, in English and Maths.

Responsibilities

• Supporting customers to sustain their tenancies
• Maximising rental income
• Delivering firm but fair income recovery
• Providing practical support and advice to customers experiencing financial difficulties
• Problem solving
• Customer engagement
• Partnership working
• Legal enforcement (when necessary)

Benefits

• 39 days’ annual leave (including statutory days), increasing to 44 days with length of service (pro-rata for part time)
• Contributory Social Housing Pension Scheme (your contributions are matched by emh up to 8%)
• Health Cash Plan and Enhanced Employee Assistance Program (Provided by BHSF)
• A wide range of training and development opportunities (we are an Investors in People accredited organisation)
• Opportunities to work flexibly and from home, where the business need allows.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED