Income Maintenance Investigator I

Cumberland County • 1225 Ramsey Street Fayetteville, NC

6d • Onsite

About The Position

This position is located in the Program Integrity Team, Business Operations Section. Employees in this class are responsible for investigating fraud or alleged fraud cases in the income maintenance programs in a County Department of Social Services. Work at this level requires the review of income maintenance case files referred to them by income maintenance caseworkers and supervisors or where fraud allegations are made by individuals within the community to determine whether errors exist and, if so, the cause of errors. Where the cause of error indicates a potential of client fraud, the worker is responsible for investigating the case and making recommendations to their supervisor or agency director concerning the appropriate action to take in resolving the case. Employees may assist their supervisors and/or agency director in presenting the case to the Social Services Board and may provide assistance to the legal representative of the agency or County in the prosecution of the client in court.

Requirements

• Associate Degree in Human Services Technology, Social Services Associate, Paralegal Technology, Criminal Justice, Business Administration, Secretarial Science, or closely related curriculum and one year of experience as an Income Maintenance Caseworker; OR
• Graduation from high school and two years of experience as an Income Maintenance Caseworker; OR
• Graduation from high school and two years of investigative experience in credit, legal, or law enforcement work plus six months experience as an Income Maintenance Caseworker; OR
• An equivalent combination of training and experience.
• Considerable knowledge of manuals, rules, and procedures used in determining eligibility.
• Considerable knowledge of investigative procedures and techniques.
• General knowledge of agency's organizational rules, policies, and procedures.
• General knowledge of the judicial system.
• Good mathematical reasoning and computational skills.
• Ability to recognize, collect, and evaluate evidence to support actions.
• Ability to communicate effectively with applicants, community agencies, law enforcement agencies, and judiciary personnel to obtain or present pertinent data.
• Ability to maintain effective working relationships with other employees and the general public.
• Ability to present information orally and in written form.
• Must possess a valid North Carolina Driver's License.
• Must be able to pass a drug test.
• Must pass a law enforcement background check.
• Must be able to assist in emergency and/or disaster situations.
• Must adhere to the Cumberland County Department of Social Services dress code policy, including guidelines on tattoos and body piercing.

Responsibilities

• Investigating fraud or alleged fraud cases in income maintenance programs.
• Reviewing income maintenance case files to determine if errors exist and their causes.
• Investigating cases where the cause of error indicates potential client fraud.
• Making recommendations to supervisors or agency directors regarding case resolution.
• Assisting supervisors and/or agency directors in presenting cases to the Social Services Board.
• Providing assistance to the legal representative of the agency or County in client prosecution.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree