Income Maintenance Caseworker - Lancaster Customer Service Center

Commonwealth of Pennsylvania • Lancaster County, PA

1d • Hybrid

About The Position

The Income Maintenance Caseworker works in an office setting at the Lancaster Customer Service Center, assisting customers with a range of benefit programs. After completing an 8-week Income Maintenance Standard Training Program (IMSTP), the caseworker answers customer calls, reviews case information, determines eligibility for financial and medical programs, and maintains clear and accurate case records. The position applies state and federal policies and regulations to process applications and recipient cases. It is full-time, 37.5 hours per week, with work hours of 8:30 AM to 5:00 PM, Monday through Friday, including a 60-minute lunch. Hours may change based on operational needs. Travel and overtime may be required as operationally necessary. The position may be eligible for part-time telework, subject to operational needs and change; telework requires a securely configured high-speed internet connection and an approved work location within Pennsylvania. Employees unable to telework may report to the Lancaster headquarters office.

Requirements

• Four years of experience in interviewing or work requiring analysis and interpretation of data; or a bachelor's degree; or an equivalent combination of experience and training.
• Applicants claiming a degree must attach college transcripts; unofficial transcripts are acceptable.
• Meet the Pennsylvania residency requirement.
• Be able to perform the essential job functions.
• Pass a background investigation, including enhanced background screening required for access to Federal Tax Information under IRS Publication 1075.
• A conditional offer requires satisfactory criminal history reports, including a fingerprint-based federal records check, Pennsylvania State Police clearance, relevant local law enforcement checks, and citizenship/residency verification.
• To telework, have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania.

Nice To Haves

• Residence in Lancaster County may receive hiring preference.

Responsibilities

• Interview customers by phone to gather information needed for case actions.
• Review case information and determine eligibility for financial assistance, Medicaid, SNAP, LIHEAP, waivers, and other department-administered programs for applicants and recipients.
• Apply relevant policy and state regulations when making eligibility determinations.
• Enter information into automated eligibility systems and complete required manual calculations.
• Write clear case comments explaining customer circumstances and changes.
• Interpret federal and state regulations and program rules to ensure cases are processed accurately and within required deadlines.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level