INCOME MAINTENANCE CASEWORKER LEAD- 40009690
About The Position
Join Durham County Government Durham County Government is home to over 2,000 dedicated professionals working together to deliver essential services that strengthen and support our vibrant, diverse community. As the heart of a fast-growing region, we offer meaningful careers across a wide range of fields—giving you the opportunity to make a real impact where you live, work, grow, and play. Learn more at www.dconc.gov. DEPARTMENT: SOCIAL SERVICES (DSS) DATE POSTED: JUNE 8, 2026 CLOSING DATE: JUNE 22, 2026 HIRING RANGE: $52,730.00 - $71,154.00 POSITION NUMBER: 40009690 JOB TYPE: FULL-TIME, NONEXEMPT
Requirements
- Considerable knowledge of NC FAST and Social Service programs
- Ability to read, analyze, and interpret rules, regulations and procedures.
- Ability to research, analyze and interpret automated system problems
- Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations and procedures.
- Ability to perform caseworker functions within structured time frames.
- Ability to work under pressure and handle multiple tasks are essential
- Requires two year of experience as an Income Maintenance Caseworker, or a degree from an accredited college or university; or an associate’s degree in accounting, business administration, human services, secretarial science or closely related field and at least two years of paraprofessional, clerical or other public contact experience which includes negotiating, interviewing, obtaining, analyzing and/or evaluating data; or a high school diploma and at least five years of paraprofessional, clerical or other public contact experience which includes negotiating, interviewing, obtaining, analyzing and/or evaluating data.
- NC FAST CERTIFICATION WITHIN 90 DAYS OF HIRE
Responsibilities
- Serving as lead worker over a unit of a single program area which performs all functions i.e., intake, processing, and review.
- Performing the same eligibility determination functions as the income maintenance caseworker II.
- Performing a wide range of tasks in the eligibility determination/redetermination process which require an in-depth knowledge of all income maintenance program and functional processes.
- Resolving client appeals of actions taken by income maintenance caseworkers.
- Analyzing program-wide problem areas which include recommendations for corrective action and specific re-training of existing staff or targeted training of existing staff.
- Functioning with a great deal of independence with the responsibility for performing a variety of complex task and functions in the Food and Nutrition Services program.
- Assuming responsibility for the resolution of complex problems where the consequence of their action can have a considerable effect on the client, and/or the agency.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
