Income Maintenance Caseworker II - Universal Intake
About The Position
The primary purpose of the position is to be responsible for the intake and processing of applications for services in federal and state Economic Service Programs including but not limited to Food and Nutrition Services (FNS), Medicaid, Crisis Intervention Program (CIP), and Low-Income Energy Assistance Program (LIEAP). Employee is responsible for the processes of determining and/or re-determining applicant/client eligibility for the Economic Service programs which includes, but is not limited to, the intake, processing, and review functions. Work includes tasks such as: Interviewing of clients and/or reviewing other forms of media including electronically-collected data (such as Electronic Pre-Assessment Screening Service [ePASS]) to obtain required information. Entering information into a web-based application to complete initial applications and verify the information obtained. Determining and/or verifying eligibility using a web-based application. Completing scheduled reviews by obtaining required information and processing updated information in a web-based application. Explain requirements and options for obtaining the services and advise or refer clients to other services as appropriate. Work involves performing various activities during each phase of the eligibility determination process using a state-interconnected web-based application. In the intake function, the employee is responsible for obtaining all pertinent data concerning the clients' family composition, financial, employment and health status. In the processing function, the employee is involved in processing clients' application through the verification of all information obtained during intake. In the review function, work involves the redetermination or review of the clients' case on a periodic basis, in order to re-verify the clients' eligibility for continued participation in the various services. Regular attendance and punctuality are essential. This position must be available during working hours so that eligible clients can receive necessary services. Work includes performing other related duties as assigned.
Requirements
- One year of experience as an Income Maintenance Caseworker; or an equivalent combination of training and experience.
- Graduation from an accredited associate degree program in Human Services Technology, Social Services Associate, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum; or graduation from high school and two years of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks with at least one year of such experience being in an income maintenance program; or graduation from high school and three years of paraprofessional, clerical or other public contact experience which included negotiating, interviewing, explaining information, the gathering and compiling of data, the analysis of data and/or the performance of mathematical or legal tasks; or an equivalent combination of training and experience.
Responsibilities
- Intake and processing of applications for services in federal and state Economic Service Programs (FNS, Medicaid, CIP, LIEAP).
- Determining and/or re-determining applicant/client eligibility for Economic Service programs.
- Interviewing clients and/or reviewing electronically-collected data (e.g., ePASS) to obtain required information.
- Entering information into a web-based application to complete initial applications and verify data.
- Determining and/or verifying eligibility using a web-based application.
- Completing scheduled reviews by obtaining required information and processing updated information.
- Explaining requirements and options for obtaining services.
- Advising or referring clients to other services as appropriate.
- Obtaining all pertinent data concerning clients' family composition, financial, employment, and health status during intake.
- Processing clients' applications through verification of all information obtained during intake.
- Redetermining or reviewing clients' cases periodically to re-verify eligibility for continued participation in services.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
