Income Development Manager

CNA National Warranty Corp • Scottsdale, AZ

13h

About The Position

CNAN is seeking an Income Development Manager to strengthen finance and insurance (F&I) capabilities and improve dealership performance across its distribution network. Reporting to the Vice President, National Distribution, this position delivers and reinforces training that supports product sales, consistent execution, and compliance. Candidates based in Texas, Kansas, or Tennessee are especially encouraged to apply.

The role provides practical F&I income development training through in-person, virtual, and web-based sessions, including train-the-trainer workshops. It also supports ACE training, dealership assessments, sales growth, and the application of learning in dealership practices. The manager measures training activity and effectiveness, ensures training aligns with relevant regulations and industry standards, and represents CNAN at industry functions.

Requirements

• A bachelor’s degree in Business Administration, Sales and Marketing, or a related field, or equivalent work experience.
• At least two years of F&I sales experience in auto dealerships.
• At least three years of experience in progressive sales training positions within the vehicle service contract industry.
• At least two years of platform sales training experience.
• Strong knowledge of F&I principles, dealership operations, and relevant regulations and industry standards.
• Experience designing, delivering, and evaluating training.
• Excellent communication, presentation, and facilitation skills.
• Ability to plan one to two years ahead, manage multiple priorities, and resolve problems at both strategic and operational levels.
• Experience developing and deploying sales and service systems.
• Strong customer focus.
• Proficiency in Word, PowerPoint, and Excel.

Responsibilities

• Deliver practical F&I income development training through in-person, virtual, and web-based sessions, including train-the-trainer workshops.
• Help develop and deliver ACE training, reinforcing consistent use of training programs, processes, and materials.
• Support sales team members and agents in dealership assessment and training activities that strengthen F&I performance and grow sales of CNAN products.
• Train sales teams on effective income development techniques and help translate learning into dealership practices.
• Measure and report on customer-facing training activities, using ongoing analysis to evaluate effectiveness and alignment with business goals.
• Ensure training aligns with relevant regulations, industry standards, and CNAN’s compliance expectations.
• Represent CNAN at industry functions, in person or through other channels.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager