Incident Tracking Analyst

Washington Commanders•Landover, MD

3d•Onsite

About The Position

The Washington Commanders are seeking responsible individuals to join our Incident Tracking Analyst Team on a Part Time, Seasonal basis. The right fit individuals will provide excellent customer service, and security throughout the stadium/event center during Commanders Game Day and Special Events. This Position reports to the Manager, Stadium Security and Systems. Incident Tracking Analyst: Work to document and capture key incidents from Event Staff positions inside/outside the stadium. Gameday Command will dispatch staff to assigned location of the incident.

Requirements

Must commit to work all Commanders Home games, Major Stadium Events, and potential playoff games
Ability to work flexible hours including nights, weekends, and holidays
Must be 18 and over with HS Diploma or GED
Maintain a professional appearance
Attention to detail
Ability to be friendly and courteous, regardless of the situation.
Effective verbal communication skills
Excellent writing skills
Strong interpersonal skills
Excellent Technological Competence
Strong Ability to take direction.
Be a team player who can work well in a fast-paced challenging environment

Nice To Haves

Previous Experience working as an incident writer is a plus
Experience with 24/7 Software is a plus.

Responsibilities

Work ALL Commanders Home Games and Major Ticketed special Events
Utilize 24/7 Software for documenting incidents via iPad.
Capturing statements, photos, videos, and other helpful tools
Compose comprehensive incident reports from staff in real time
Provide immediate assistance to and emergency notification of guests in the event of an accident or injury
Monitor seating area/concourses for the following: outside alcohol, impaired guests, inappropriate banners, or signs, slips and falls, rowdy/unruly behavior, fights, illegal throwing of objects, alcohol policy infractions, staff performance, etc.
Receive and quickly act upon requests or complaints from guests.
In the event of a serious problem, rapidly defer to upper management
Work with Claim Adjusters to update any key documentation
Provide guests with excellent customer service to enhance their game day fan experience
Enforce stadium/event center, Commanders, and NFL rules, regulations, and policies
Understanding of stadium/event center layout (including stadium seating sections, premium seating locations, clubs, auxiliary areas, ramps, stadium parking, and stadium services locations) and policies/procedures/City Ordinances
Help execute emergency situations
In the event of an emergency, assist in evacuating stadium/event center, while maintaining a calm, professional manner
Communicate detailed information over radios using proper radio etiquette
Perform other duties as assigned
Acknowledge that you will be exposed to privileged and confidential information