Incident Response Technician - swing

KaylaTek•Joint Base Andrews, MD

14h•Onsite

About The Position

KaylaTek has an exciting Major Incident Response (MIR) opportunity supporting the AFNCR IT contract. The MIR Specialist is accountable for the full lifecycle of incident management. This role involves proactively identifying and classifying major IT incidents and events, serving as the primary point of contact for triaging issues, orchestrating swift and effective responses, and establishing communication bridges for troubleshooting. The specialist will maintain clear and consistent communication with all stakeholders, including government leadership, providing timely status updates, and maintaining a comprehensive understanding of incident status and operational impact. Additionally, the role drives the investigation and resolution process for all incidents and collaborates with the problem management team for root cause analysis and corrective actions.

Requirements

Active Secret Security Clearance
A minimum of two years of work experience within a Department of Defense (DoD) environment.
A strong, foundational understanding of network equipment, architecture, and capabilities.
Exceptional written and oral communication skills, with a proven ability to brief stakeholders and articulate complex technical situations clearly.
Demonstrated ability to multitask effectively and perform decisively under pressure in a fast-paced operational setting.
Must hold a valid CompTIA Security+ certification.
MUST BE A US CITIZEN

Responsibilities

Proactively identify and classify major IT incidents and events by leveraging data from various AFNCR work centers and monitoring tools
Serve as the primary point of contact for triaging newly identified issues, orchestrating a swift and effective response by engaging all necessary internal and external resolution teams
Establish and facilitate troubleshooting conference bridges, ensuring seamless coordination between technical teams.
Maintain clear and consistent communication with all stakeholders, including government leadership, providing timely status updates from inception to resolution.
Maintain a comprehensive understanding of incident status and operational impact, disseminating critical information through the appropriate Government communication and command structures
Drive the investigation and resolution process for all incidents.
Collaborate with the problem management team to perform root cause analysis and track corrective actions to prevent future occurrences