Incident Response Team Lead

Meta•Austin, TX

3d•$112,000 - $165,000

About The Position

The Incident Response Team reviews and assesses emergency escalations from law enforcement and from within Meta. The team evaluates threats, risk, and user privacy and decides what information can be released to help avert harm, often making decisions within minutes. The Team Lead provides operational leadership for this time-critical work, develops team strategy and workflows, supports and develops team members, and works with internal and external partners to improve incident response policies and processes. The role also handles emergency escalations directly each month and may involve exposure to sensitive, graphic, or otherwise objectionable material.

Requirements

BA or BS degree in a relevant field, or equivalent experience.
At least 3 years of experience in incident response, trust and safety, or a related operational field.
Professional experience in operations, people management, or business strategy and prioritization.
Experience managing competing priorities across multiple workstreams by setting clear timelines, delegating effectively, and maintaining quality standards.
Experience communicating complex operational information in writing and verbally to audiences ranging from team members to executives, such as through incident summaries, status updates, and policy recommendations.
Ability to work independently and make sound decisions in time-sensitive situations involving complex or sensitive factors.
Experience working autonomously to identify priorities and drive projects forward in high-stakes environments.
Ability to pass a criminal background check.

Nice To Haves

Experience supporting a team focused on safety issues.
Ongoing AI skill development, such as prompt or context engineering and agent orchestration, and staying current with emerging AI technologies.
Experience working in a globally distributed or 24/7 operation.
Experience adhering to and implementing responsible, ethical AI practices, such as risk assessment, bias mitigation, and quality and accuracy reviews.
Track record of improving operational efficiency or scaling a team or workflow.
Experience partnering cross-functionally and across regions.
Experience managing, formally developing, and onboarding others.
Ability to integrate AI tools to optimize or redesign workflows and drive measurable impact, such as efficiency gains or quality improvements.

Responsibilities

Lead operational excellence for a team evaluating threats, risks, and user privacy in time-critical emergency escalations.
Set clear individual and team expectations and goals, and hold the team accountable for success.
Develop and communicate team strategy, including plans to improve operational efficiency and scale workflows to meet growing demand.
Provide one-on-one mentorship and career-development support to individual contributors, remove roadblocks, and encourage innovative solutions.
Give timely, actionable feedback and recognize individuals and teams for outstanding impact.
Foster a constructive, collaborative environment for individual contributors handling an intensive caseload.
Identify concerning team trends proactively and propose solutions.
Interpret performance metrics and drive organizational change based on those metrics.
Support hiring, interviewing, and onboarding for the team.
Create and communicate responses to questions from law enforcement, government agencies, and internal teams about incident response policy and process.
Work with cross-functional teams to improve policies and processes.
Provide internal partners with real-time summaries of ongoing and resolved cases.
Support sensitive-subject-matter escalations with a high degree of urgency.
Make immediate decisions involving complex factors, including imminence and sensitive issues, and coordinate with internal and external partners, including law enforcement, to help ensure user safety.
Work emergency escalations directly each month to stay current on tooling, policy, and case handling.
Adapt to evolving priorities, processes, and organizational changes, and be available for domestic and international travel.
Work with sensitive and potentially graphic or objectionable content, including material related to child exploitation, graphic violence, self-injury, and suicide.
Work a standard Monday-to-Friday schedule, with occasional weekend or after-hours coverage for major incidents or unplanned team absences.