Incident Response Specialist

First Responder Protective Services Corp•Frisco, TX

3d•Onsite

About The Position

First Responder Protective Services (FRPS) is hiring a full-time Incident Response Specialist in the Frisco, TX area for a 24/7 Monitoring Center supporting approximately 4,000 locations throughout the United States. This position is responsible for monitoring alarm activity, surveillance systems, and incoming incidents while coordinating responses with clients, emergency services, and designated personnel. The work environment involves sitting across multiple computer screens displaying real-time advanced alert surveillance systems from multiple sites. This is an operations communications and alarm monitoring position, not a security officer or patrol position. Candidates with backgrounds in dispatch, emergency communications, alarm monitoring, military command centers, or customer operations centers are strongly encouraged to apply. Applicants must possess, or be willing to obtain, a Texas Alarm Systems Monitor License.

Requirements

Texas Alarm Systems Monitor License (or ability to obtain before employment)
Excellent verbal and written communication skills
Strong computer skills with the ability to navigate security software applications simultaneously
Ability to multitask in a fast-paced monitoring environment
Strong attention to detail and sound decision-making skills
Ability to remain calm and professional during emergency situations
Dependable attendance and reliability
Ability to maintain strict confidentiality

Nice To Haves

Alarm Monitoring Centers
Loss Prevention
Emergency Communications Centers
911 Dispatch
Public Safety Communications
Military Operations Centers
Emergency Management
Call Centers handling emergency or critical incidents
Operations or Command Centers

Responsibilities

Monitor alarm systems in real time, evaluate alarm activity, and determine whether incidents are valid alarms, false alarms, or require additional investigation before taking appropriate action.
Continuously monitor surveillance system from multiple sites, alarm platforms, and other electronic monitoring systems to identify suspicious activity, verify alarm events, and maintain situational awareness across multiple client locations.
Dispatch appropriate personnel or emergency responders when required.
Maintain accurate incident logs and communication records.
Follow established escalation procedures for critical events.
Communicate professionally with clients, field personnel, emergency responders, and internal staff.
Monitor multiple locations simultaneously while maintaining accuracy and attention to detail.
Protect confidential client and operational information.