Incident Response Coordinator

Trend Micro•Irving, TX

1d•Hybrid

About The Position

TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk. At TrendAI™, we’re always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future. AI Fearlessly. The position is located at our U.S. Headquarters in Las Colinas, TX and requires in-office presence three days per week. The Incident Response Coordinator is a role for those experienced with leading, managing and coordinating cybersecurity incident response activities. This role serves as a single point of contact for customers during Incident Response engagements, ensuring timely communications, effective incident management, and efficient stakeholder coordination. The coordinator works closely with Incident Response analysts, senior leadership, legal, and other relevant parties to ensure that proper service delivery is performed and efficiently executed.

Requirements

2+ years of experience in incident or project management, SOC operations management, or cybersecurity coordination.
Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or a related field (or equivalent experience).
Extensive experience in directing and coordinating cybersecurity incident response in high-pressure, fast-paced environments.
Strong understanding of security incident response frameworks (e.g., NIST 800-61, SANS).
Excellent organizational and communication skills under pressure.
Ability to coordinate multiple workstreams and stakeholders simultaneously.
Familiarity with SIEM tools, EDR platforms, forensic processes, and threat intelligence sources.
Analytical mindset and attention to detail in documenting and tracking incidents.
Must be located in the Dallas-Fort Worth area.
Must be willing to report in-office 3 days a week.
Candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship, both currently and moving forward.
The company will not sponsor applicants for U.S. work visa status for this role (including, but not limited to, H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT, or any other employment-based visa)

Responsibilities

Apply experience in cybersecurity incident response to lead and oversee all phases of incident management, ensuring effective coordination, communication with stakeholders, expectation management, and successful closure.
Serve as the single point of contact for incident escalations and status updates.
Maintain situational awareness across multiple incidents and prioritize response efforts.
Facilitate cross-functional collaboration among technical, legal, compliance, and executive teams.
Organize tasks, tools, objectives, decisions, and actions for reporting and post-incident analysis.
Identify and track security posture enhancements for Trend Micro customers.
Coordinate with internal teams for post-incident activities.