Incident Response Coordinator, Senior

ASM Research

52d

About The Position

The Incident Response Coordinator, Senior leads tactical coordination of complex IT incidents to minimize mission impact. The role facilitates disciplined war rooms, enforces cadence and runbooks, drives cross-team collaboration, and provides executive-ready communications during and after major events. This role executes the incident response process as defined by enterprise ITSM governance and the Senior Incident Manager, integrates with cyber defenders when needed, and champions readiness and continual improvement.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field, or equivalent relevant work experience.
• 8+ years of experience in incident management, incident response, or related IT roles, including leadership of major incidents in large, complex enterprise or federal IT environments.
• Deep understanding of ITIL principles and advanced incident management and response best practices, including governance of runbooks, escalation models, and communications.
• Demonstrated proficiency with incident management tools, IT service management platforms, and monitoring solutions used to manage major incidents and produce operational and executive reporting.
• Excellent problem-solving, analytical, written, and verbal communication skills, with proven ability to brief senior leadership and translate technical risk into business terms.
• Demonstrated ability to lead multiple concurrent complex incidents, make timely decisions with incomplete information, and drive consensus across diverse technical and business stakeholders.
• Active SECRET clearance or ability to obtain and maintain required background investigation; U.S. citizenship required.

Nice To Haves

• Leadership experience in enterprise-scale or defense-related major incident management, including coordination with external partners or multi-agency stakeholders.
• Advanced incident management or cybersecurity certifications (such as ITIL intermediate/advanced or incident-response-oriented credentials).
• Experience designing or maturing enterprise incident response frameworks, including integration with cyber defense centers, problem management, and governance processes.

Responsibilities

• Structure/facilitate major incident bridges; maintain restoration focus; assign actions/owners; track progress to closure; enforce decision/messaging cadence.
• Maintain/enforce incident playbooks, escalation matrices, and communication templates; ensure ITSM record quality, CI linkage, and documentation discipline.
• Engage dependencies (infra, app, identity, cloud, network) early based on service mapping; identify/remove bottlenecks delaying restoration (approvals, routing).
• Produce leadership updates/executive briefings translating technical impact/risk/remediation into clear business language; maintain SSOT.
• Coordinate with Problem, Change, Release, Service Continuity, and SOC/Cyber IR where service impact/security intersects; support PIRs and trend analysis.
• Run tabletop exercises; review playbooks; audit on-call readiness; ensure consistent execution across shifts/teams.
• Coach coordinators/junior IM staff on escalation protocols, communication discipline, and analysis techniques.
• Ensure timelines, key decisions, and impact assessments are documented and stored to meet compliance and audit requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior