Incident Response Business Analyst - West Coast
About The Position
The Incident Response Management Team's mission is to help our peers work through the biggest, most impactful issues they encounter so that Grant Street can deliver a top-notch product experience to our clients. As an Incident Response Business Analyst, you’ll play a key role in reducing the frequency, duration, and impact of incidents across our diverse suite of products and services. Success in this role requires a broad understanding of our technology stack, our products, and our clients - and, most importantly, how they all interact. The core function of the Incident Response Management Team is to help Grant Street Group reduce incidents in every way: their frequency, their duration, and their impact for both ourselves and our clients. This requires that we focus on a few different things: Incident response and management. You are highly communicative and can drive critical production issues to timely resolutions. You demonstrate leadership by being both approachable and confident. You ensure decisions are being made by the right people and action items have owners. Drive organizational learning and preparedness. You're an organized and skilled facilitator who leads effective risk assessments before launches and postmortems after incidents. But your impact goes beyond the meeting itself - you help teams spot patterns, flag bigger risks, and follow through on fixes. Because of your contributions, we get better over time - not just at handling incidents, but at preventing them in the first place. Analyzing incident data and trends. Whether it is through our collected incident data or your own reflections, you are detail-oriented and identify shortcomings in our incident response procedures. When doing so, you suggest solutions to those problems. Take Initiative. You are an active participant in the team’s success in reducing incidents and the company's success as a whole.
Requirements
- Committed to owning and solving impactful problems.
- Ability to quickly intake and communicate information to various audiences.
- Ability to stay calm, cool, and collected when the pressure is on.
- Comfortable making decisions - and knowing when to escalate - without always having all the information.
- Eager to learn about a wide range of products and technologies.
- Highly communicative.
- Demonstrate leadership by being both approachable and confident.
- Organized and skilled facilitator.
- Detail-oriented.
- Minimal travel: 1-2 weeks per year for on-site meetings.
Responsibilities
- Drive critical production issues to timely resolutions.
- Ensure decisions are being made by the right people and action items have owners.
- Lead effective risk assessments before launches and postmortems after incidents.
- Help teams spot patterns, flag bigger risks, and follow through on fixes.
- Analyze incident data and trends to identify shortcomings in incident response procedures.
- Suggest solutions to problems identified in incident response procedures.
- Actively participate in the team’s success in reducing incidents and the company's success as a whole.
Benefits
- Technology-rich work environment
- Support for on-site and telecommuting positions
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
