Incident Reporting/Risk Management Coordinator
About The Position
South County Mental Health Center, Inc. is seeking a detail-oriented Incident Reporting & Risk Management Coordinator to support organizational safety, compliance, and risk management efforts. This position is responsible for investigating incidents, maintaining reporting systems, analyzing trends, ensuring regulatory compliance, and recommending corrective actions to promote a safe environment for clients, staff, and stakeholders. South County Mental Health Center, Inc. is a private, non-profit, Joint Commission-accredited behavioral healthcare provider serving Southeast Palm Beach County. We are dedicated to delivering compassionate, high-quality mental health services to individuals and families in our community.
Requirements
- Bachelor’s degree in Health Services Administration or related field
- Minimum one (1) year of experience in health services
- Strong written and verbal communication skills
- Proficiency with Microsoft Office applications, including Word and Outlook
- Strong analytical, critical thinking, and problem-solving abilities
- Ability to maintain confidentiality and professionalism
Nice To Haves
- Master’s degree in Health Services Administration or related field
- Administrative experience in healthcare settings
- Experience with behavioral health or mental health services
- Familiarity with healthcare incident reporting systems and regulatory requirements
Responsibilities
- Report incidents through the Agency for Health Care Administration (AHCA) Incident Reporting System (AIRS)
- Submit reportable incidents to the Department of Children and Families (DCF) Incident Reporting and Analysis System (IRAS)
- Thoroughly document incidents, including dates, times, locations, involved parties, and event details
- Maintain accurate incident records and tracking logs
- Investigate incidents to determine root causes and contributing factors
- Analyze incident trends and identify opportunities for improvement
- Develop recommendations to reduce future risks and enhance safety practices
- Support corrective action planning and follow-up activities
- Assist with grievance investigations when required
- Review completed grievances and maintain grievance logs
- Ensure compliance with regulatory reporting requirements and organizational policies
- Support audits, reviews, and regulatory inquiries as needed
- Prepare clear and concise incident reports and summaries
- Present findings and trends to the Quality Assurance Committee
- Utilize incident data to support risk management and quality improvement initiatives
- Recommend process improvements to strengthen incident reporting procedures
- Participate in safety, compliance, and quality improvement activities
- Perform other duties and special projects as assigned
Benefits
- Health, dental, and vision insurance
- Paid time off
- Life and long-term disability coverage
- Voluntary benefit options
- 401(k) with employer match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
