Incident Report Writer

ASM Global•Minneapolis, MN

9d•Onsite

About The Position

The Incident Report Writer is an event-based member of the Legends Global Security Team responsible for responding to security and medical incidents and accurately documenting events as they occur. This position gathers information from private security personnel, law enforcement, emergency medical services, stadium staff, and other involved parties. This information will be documented in the stadium’s incident management system. The Incident Report Writer will also ensure that reports are complete, accurate, and properly documented.

Requirements

High School diploma or equivalent required.
Previous experience writing incident reports in security, law enforcement, emergency medical services, or other first responder environment required.
Excellent communications skills (written and verbal) required.
Excellent customer service skills.
Communicates changes effectively.
Works with integrity and ethically.
Ability to remain calm, professional, and effective in high-pressure or emergency situations.
Ability to gather information quickly and accurately during active incidents.
Proficiency with email and standard computer functions.
Ability to accurately enter and retrieve information using an online incident management or reporting platform.
Ability to navigate web-based systems and maintain accurate electronic records.
Ability to learn and effectively use new technology and software platforms.
Ability to work under limited supervision and to interact with all levels of staff including management.
Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends and holidays.
Experience operating security technology systems including CCTV, electronic access control, and incident management systems.

Nice To Haves

Associates degree or higher preferred.
Previous event operations, stadium, arena, or large scale event experience preferred.
Experience working with first responders preferred.
Certification in NIMS 100/200, 300/400, & 700/800
Previous experience working in high volume, fast paced operational environments preferred.

Responsibilities

Respond to security, medical, guest, operational, and other incidents occurring during stadium events
Gather accurate and timely information regarding incidents, including involved parties, location, circumstances, and action(s) taken.
Document incidents in the stadium’s incident management system in a timely, thorough, and accurate manner.
Communicate with law enforcement, EMS, private security personnel, stadium staff, management, and other responding agencies as necessary
Monitor and communicate incident information using multiple methods, including radio and telephone communications
Understand and follow general stadium security, emergency response, and incident management procedures
Assist with communication and coordination during emergencies and other significant incidents
Maintain situational awareness and identify when additional resources or assistance may be required
Interact professionally with guests, employees, contractors, vendors, law enforcement, emergency responders, and other stake holders.
Use sound judgement to de-escalate situation and maintain a professional and controlled environment.
Review incident documentation following events to ensure reports are complete, accurate, and properly entered into the incident management system
Follow up on incomplete or outstanding incident information and obtain additional details when necessary
Protect confidential and sensitive incident information and always maintain professional discretion
Perform other duties as assigned in support of stadium security and event operations.