Incident Management Specialist

Brightli • Springfield, MO

4d • Hybrid

About The Position

Are you detail-oriented, highly organized, and passionate about supporting quality care and client safety? Join our compassionate and collaborative team as an Incident Management Specialist and play a vital role in strengthening our organization's commitment to excellence. In this position, you'll make a meaningful impact by helping ensure timely incident reporting and resolution, supporting regulatory compliance, collaborating with leaders across the organization, and maintaining the integrity of critical data and processes. If you thrive in a fast-paced environment, enjoy problem-solving, and value accuracy and accountability, we encourage you to apply. The Incident Management Specialist serves as the central coordination point for the organization's incident management program. This role is responsible for reviewing, triaging, routing, and monitoring incident reports while supporting regulatory reporting requirements and maintaining accurate documentation. Working closely with operational leaders and the Clinical Risk Management team, the Incident Management Specialist helps ensure incidents are managed effectively, timelines are met, and communication remains clear throughout the incident management process.

Requirements

• Associate degree required, or an equivalent combination of education and relevant healthcare or quality-related experience.
• Ability to research, interpret, and apply state and federal laws, regulations, and certification standards related to client or patient events.
• Strong organizational and time-management skills with the ability to prioritize multiple responsibilities.
• Excellent attention to detail and commitment to accuracy.
• Strong written and verbal communication skills.
• Proficiency with electronic reporting and documentation systems.
• Ability to maintain strict confidentiality and handle sensitive information appropriately.
• Strong customer service orientation and interpersonal skills.
• Ability to work independently while following established procedures and guidelines.
• Regular use of office equipment, computers, electronic systems, and related technology.
• Ability to sit, stand, walk, and work at a computer for extended periods.
• Performs sedentary work involving exerting up to 10 pounds of force occasionally and negligible force frequently to lift, carry, push, pull, or move objects.

Nice To Haves

• Bachelor's degree preferred.
• One year of experience in healthcare, quality improvement, compliance, risk management, or administrative support preferred.
• Experience utilizing electronic documentation or reporting systems preferred.

Responsibilities

• Review, evaluate, and process incident reports submitted through enterprise reporting systems.
• Coordinate the timely routing of incidents to appropriate Clinical Risk Specialists and operational leaders.
• Classify incidents according to established organizational guidelines and reporting requirements.
• Facilitate state-required EMT reporting and other regulatory submissions within required deadlines.
• Monitor incident progress and follow up to ensure cases move efficiently through the incident management process.
• Maintain accurate, complete, and confidential records within the incident management system.
• Communicate with staff and leaders to obtain missing information and support reporting compliance.
• Provide guidance and customer support regarding incident reporting procedures and processes.
• Prepare routine reports and summaries related to incident activity and program performance.
• Support the Clinical Risk Management team during significant organizational events and initiatives.
• Perform additional duties as assigned.

Benefits

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement – Company paid for work functions requiring travel
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
• Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
• Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
• Top-notch training: initial, ongoing, comprehensive, and supportive
• Career mobility: advancement opportunities/promoting from within

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree