Incident & Investigations Manager

BaptistCare•Eaton, CO

1d•Hybrid

About The Position

This is a rare opportunity to shape something meaningful from the ground up. As Incident & Investigations Manager, you will lead BaptistCare’s newly established enterprise wide incident management and investigation function, setting the standard for trauma informed, person centred and defensible investigation practice across the organisation. In this influential national role, you will guide responses to serious incidents, safeguarding matters and systemic risks with empathy, integrity and rigour, ensuring people feel heard, supported and respected, while strengthening safety and accountability. Reporting to the Head of Clinical Governance & Performance, you will provide strategic leadership across investigation frameworks, methodologies and governance. Working in partnership across multiple service streams and jurisdictions, you will turn investigation insights into meaningful improvements, organisational learning and safer outcomes for the people and communities we serve. This is a full-time, permanent position that can be based from any BaptistCare shared services office in WA, NSW, VIC, ACT or SA, with national scope and interstate travel as required.

Requirements

A relevant tertiary qualification (health, human services, law, investigations, risk or similar), or equivalent experience
Extensive experience leading incident management, investigations, safeguarding, quality, risk or governance in regulated environments
Proven expertise managing complex and sensitive investigations
Strong understanding of aged care, disability, community services or similar regulatory frameworks
Demonstrated leadership across multidisciplinary teams and complex stakeholder environments
High-level written communication, sound judgement and executive influencing capabilities
A current Australian driver’s licence and capacity to travel nationally

Nice To Haves

Postgraduate qualifications in governance, leadership, public health or similar
Specialist training in investigations, root cause analysis, trauma informed practice or safeguarding
Experience in research translation, quality improvement or sector innovation
Experience working within not for profit or mission driven organisations

Responsibilities

Lead and embed BaptistCare’s national enterprise wide incident management and investigation frameworks.
Oversee complex, high-risk and sensitive investigations across diverse service streams.
Ensure investigations are trauma-informed, culturally safe, timely and defensible.
Translate investigation findings into meaningful corrective actions and service improvements.
Uplift organisational capability in investigations, safeguarding and root cause analysis.
Ensure compliance across aged care, disability, WHS and child-safe regulatory environments.
Provide clear, high-quality insights and advice to Executive leaders, the Board and regulators.
Build trusted partnerships that support learning, accountability and continuous improvement.