Incident & Crisis Management Lead

Anthropic•San Francisco, NY

6d•Hybrid

About The Position

About The Role We are seeking an Incident & Crisis Management Lead to join Anthropic's Global Safety, Intelligence, and Security (GSIS) team. In this role, you will operationalize Anthropic's crisis management program, equipping the company to prevent, prepare for, respond to, and recover from incidents and crises that could impact our people, operations, or mission. The threat landscape is broad, spanning physical, supply chain, operational, reputational, and geopolitical disruption. While this role does not directly manage technology incidents (such as IT outages, disaster recovery, or engineering issues), you will ensure the right stakeholders are engaged whenever a threat crosses both physical and technical domains. This role sits at the intersection of emergency management, enterprise resilience, and executive communication. Working closely with the Enterprise Resilience Manager, you will lead incident and crisis exercises and real-world activations, maintain scalable response plans and playbooks, and build the capability of cross-functional teams to perform under pressure. You will be a visible, trusted partner across the organization, known for steady judgment, clear communication, and a relentless focus on continuous improvement. This is an individual contributor role with the opportunity to shape a function foundational to Anthropic's long-term resilience. As Anthropic scales globally, the stakes and complexity of our crisis management needs grow with it, and this role is central to meeting that challenge. This role carries an on-call requirement and after-hours availability. The Incident & Crisis Management Lead is expected to respond to threats as they arise, including evenings, weekends, and holidays.

Requirements

8+ years of professional experience in emergency management, incident response, or crisis management
Have led cross-functional response teams as Incident Commander in high-stress, rapidly evolving situations
Hold a bachelor's degree in Emergency Management, Risk Management, Business Administration, or a related field, or bring equivalent practical experience
Have designed and facilitated incident and crisis exercises across multiple levels of complexity, building scenarios that are realistic and instructive
Communicate exceptionally well in writing and in person, including developing and delivering executive briefings during active incidents
Build trusted partnerships quickly across a wide range of internal stakeholders
Manage multiple active workstreams under time pressure with minimal oversight
Thrive in fast-moving, ambiguous environments and bring a continuous improvement mindset to everything you build
Are available for on-call support and flexible hours, including nights and weekends, during crisis events
Are open to occasional international travel

Nice To Haves

Experience applying NIMS/ICS in a corporate or hybrid environment
Experience in the technology sector, particularly supporting crisis management for cloud-native or AI-driven organizations
Professional certifications such as CEM, CBCP, MBCI, or equivalent
Working knowledge of ISO 22361, ISO 22301, and related resilience standards and frameworks
Hands-on experience with crisis management platforms and mass notification tools (e.g., Everbridge, Veoci, OnSolve)
A background in developing crisis communications strategies and stakeholder messaging frameworks

Responsibilities

Operationalize Anthropic's crisis management program, translating industry frameworks (NIMS/ICS, ISO 22361, ISO 22301) into response plans, playbooks, activation protocols, and governance structures that fit the organization
Serve as Incident Commander, or provide direct support to the Incident Commander, during activations, leading and coordinating response teams in real time
Design and facilitate exercises and tabletop simulations of increasing complexity to test plans, build team capability, and surface improvement opportunities across GSIS and cross-functional partners
Lead after-action reviews following exercises and real-world incidents; track corrective actions to completion and fold lessons learned into future plans and training
Partner with GSOC, Legal, People, Communications, IT Security, and Facilities to build coordinated crisis response capability across a broad range of threats
Maintain and regularly validate Crisis Management Team rosters and activation contacts
Monitor the threat environment for developments relevant to Anthropic's operations and advise leadership on emerging risks
Support broader enterprise resilience initiatives, including business continuity and disaster recovery
Advance the integration of AI tools into how we identify, respond to, and recover from threats
Support the Enterprise Resilience Manager on special projects as needed