Incident/Compliance Manager

AABR INC•New York, NY

2d•$66,300 - $66,300•Onsite

About The Position

Under the general supervision of the Director of Incident Management, the Incident/Compliance Manager oversees the reporting and documentation of incidents and compliance audits within the organization's services, ensuring compliance with state regulations and protecting individuals with developmental disabilities. This role requires a strong understanding of OPWDD and Justice Center guidelines, excellent communication and analytical skills, and the ability to work collaboratively with various stakeholders. The Incident Manager is responsible for all administrative procedures in various databases, necessary for the smooth and efficient flow of tasks connected to Incident Management, Compliance/Auditing, Record Retention and Incident Review. Duties require appropriate handling of confidential materials and a high degree of competence and attention to detail. This position also provides hands on support to the Compliance/Incident Management departments and agency operations as it pertains to all required follow-up (such as CAPS, POCAs and other documents and/or procedures).

Requirements

High School Diploma or GED required; bachelor’s degree preferred.
Five (5) years of not-for-profit recordkeeping experience or comparable in OPWDD regulations and standards.
Knowledge of OPWDD regulations related to Incident Management and the Justice Center Vulnerable Persons Act.
5+ years of prior work-related experience conducting investigations within OPWDD programs.
Knowledge of OPWDD’s IRMA database and interface with the NYS Justice Center.
5+ years of experience working in an organization that provides services to individuals with special needs.
Incident management experience and knowledge of applicable program standards and regulations.
Strong clinical, management, and organizational skills.
Ability to meet people with ease, write and edit effectively, and communicate skillfully both verbally and in writing.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of instructions and deal with abstract and concrete variables simultaneously.
Ability to resolve conflicts and mediate stressful situations.
Critical thinking skills with logical outcomes based upon collected evidence and recommendations.
Frequent contact with internal and external employees of all levels, other agencies serving the disabled, and other federally funded agencies; contact with consumers, advocates, and stakeholders.
Ability to read, write, speak, and understand English; read, analyze, and interpret reports and documents; and respond to common inquiries.
Working knowledge of Microsoft programs, including PowerPoint.
Must be cleared/maintain an acceptable record under NY state-mandated criminal background check process.
Must be clear and maintain an acceptable record under the Medicaid Fraud & Abuse clearance process.
Ongoing training/education as part of development related to the position.
OPWDD and NYS Justice Center regulate programs.

Nice To Haves

Auditing/compliance experience a plus.

Responsibilities

Conduct all required IRMA entries, responses, and document uploads.
Prepare and distribute all documentation to outside agencies (Jonathan’s Law, IMU, 3BDR, OIIA, Mortality Review).
Ensure investigations adhere to OPWDD regulations, NYS Justice Center requirements, and other applicable state and federal laws.
Upload all documentation and completed reports into IRMA/WISR.
Ensure all required notifications are completed, including those to regulatory bodies, families, and other relevant agencies.
Identify areas of concern and recommend corrective actions.
Manage and maintain all records of Internal Reportable Incidents.
Provide all required OPWDD letters and prepare for mailing.
Respond to all AARM requests.
Distribute and upload Corrective Action Plans (CAPs).
Assist in completion of the required Justice Center target letters, submission of notifications/forms for Investigative Records for Abuse and Neglect Allegations.
Assist and provide support in Compliance related matters.
Manage a variety of databases within all areas of the Compliance department.
Participate in the Internal Auditing process when needs arise as well as participating in the POCA process including but not limited to meetings, tracking POCA responses, documentation, and updating tracking.
Participate in the Compliance Departments Record Retention project as needed.
Prepare Incident Review Committee (IRC) Agenda and Minutes.
Provide administrative support to the Incident Management Department and agency operations.
Manage data and assist in preparation of annual trend information for incidents.
Manage and track information in OPWDD’s IRMA database and interface with the Justice Center to ensure incident closure.
Perform other duties as assigned.