Incident Commander

Northern Trust • Chicago, IL

1d • $78,945 - $134,235 • Hybrid

About The Position

The Enterprise Incident Management (EIM) Senior Consultant role is responsible for supporting the coordinated, enterprise-wide response to significant incidents impacting business operations, technology, facilities, vendors, and reputation. The role operates within a 24/7 follow-the-sun model and ensures incidents are actively managed through detection, escalation, response, communication, and post-incident review. This position plays a critical role in driving consistent incident handling, enabling rapid response, minimizing business disruption, and supporting overall organizational resilience.

Requirements

• Strong understanding of incident management and operational functions across Northern Trust
• Ability to manage multiple incidents simultaneously in a high-pressure environment
• Excellent communication and stakeholder management skills
• Strong analytical and problem-solving capabilities
• Experience working across cross-functional teams in a large, complex organization
• A College or University degree and/or relevant proven work experience is required
• 5-7 years of related experience in Business Continuity, Disaster Recovery, Incident Management, Risk, or Controls.

Nice To Haves

• Familiarity with incident management tools (e.g., ServiceNow) and reporting frameworks preferred

Responsibilities

• Support real-time monitoring and assessment of potential incidents across the enterprise
• Coordinate the triage and escalation of incidents in alignment with established thresholds and severity criteria
• Facilitate timely activation of incident response teams and escalation pathways
• Coordinate cross-functional teams (Technology, Business Units, Legal, HR, Communications, Third Parties) to drive resolution
• Maintain situational awareness and provide ongoing updates on incident status, impact, and risks
• Manage incident SWAT calls and communication channels
• Ensure incidents are logged, tracked, and managed through the full lifecycle
• Facilitate clear, timely, and consistent communication to stakeholders, including leadership and impacted business units
• Engage with regulatory, vendor, and client communication processes when required
• Ensure adherence to enterprise incident management policies, standards, and procedures
• Maintain accurate documentation of incident timelines, decisions, and actions
• Support governance reporting, metrics tracking, and performance analysis
• Contribute to the continuous improvement of incident management processes and controls
• Support and/or facilitate Post-Incident Reviews (PIRs) and After-Action Reviews
• Track remediation activities through completion and validate effectiveness
• Contribute to the development and enhancement of incident management methodologies, playbooks, and templates
• Support testing exercises, simulations, and scenario planning
• Partner with resilience, risk, and control teams to strengthen preparedness

Benefits

• retirement benefits (401k and pension)
• health and welfare benefits (medical, dental, vision, spending accounts and disability)
• paid time off
• parental and caregiver leave
• life & accident insurance
• other voluntary and well-being benefits
• discretionary bonus program that may include an equity component

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree