Incentive Manager - Retail, Business Banking & Contact Center

M&T Bank • Buffalo, NY

10d • Onsite

About The Position

This position will be based out of Buffalo NY. This position is responsible for managing incentive compensation across the Retail Banking, Business Banking & Contact Center lines of business. Provides leadership in the design, development, and communication of long-term incentive strategies in pursuit of business goals. Works closely with senior business and functional leaders from across the enterprise; convenes and leads teams to accomplish goals.

Requirements

• Bachelor’s degree in a communications or business field, plus 3 years’ relevant experience, OR in lieu of a degree, A combined 7 years’ higher education and/or work experience, with a minimum of 3 years’ relevant experience.
• Highly skilled proficiency in the use of Windows and PC programs such as word processing, spreadsheet, presentation and database software.
• Excellent oral and written communication skills.
• Strong analytical and creative problem solving skills.
• Ability to interact effectively with all levels of personnel.
• Ability to work independently and function as a member of a team.

Nice To Haves

• 3 years’ banking industry experience.
• Detail oriented.

Responsibilities

• Develop proposals for new or revised incentive compensation plans which requires conducting complex analyses and preparation of presentation materials.
• Make recommendations on findings to management.
• Directs all aspects of the Retail Bank, Contact Center & Business Banking incentive payment programs.
• Identify areas of operational risk in the incentive process and eliminate and/or mitigate operational risk.
• Responsible for directly managing staff. May exercise usual authority of manager concerning staffing, performance management, promotions, salary recommendations, professional development of staff, and terminations.
• Stay abreast of business, market trends and regulatory developments related to incentive compensation.
• Research questions related to incentive payments, provide basic guidance to participants on plan structure and escalate concerns as necessary.
• Maintain thorough documentation of all payments, including the approval chain.
• Produce monthly and quarterly reports to manage incentive compensation activities.
• Perform budget and other reporting as needed.
• Coordinate responses for Internal Audit and Regulatory queries.
• Responsible for achieving positive audit / exam outcomes.
• Manage participation in the annual Variable Pay Template (VPT) approval process.
• Maintain and update all procedure documents and records necessary to execute the primary tasks of the role.
• Take all necessary actions to preserve the confidentiality of compensation data.
• Perform ad-hoc analyses as needed.
• Act as a project leader on complex projects.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Complete other related duties as assigned.

Benefits

• The pay range for this position is $107,500.00 - $179,100.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager