Inbound Supervisor

Idist•Worcester, MA

21h•Onsite

About The Position

Lead the night shift to success as a hands-on warehouse operations supervisor who drives performance, champions safety, and develops high-performing teams. This role is ideal for a decisive leader who thrives in fast-paced environments, excels at improving processes, and keeps operations running smoothly through strong communication and accountability. Department: Stocking, Receiving, Bulk, Inbound Support About Imperial (IDI) Imperial is a recognized leader in supermarket non-foods distribution and merchandising. For over 85 years, we’ve helped our partners grow smarter and stronger—offering unmatched product selection, customized programs, and expert retail support across health, beauty, wellness, general merchandise categories. IDI supports over 50 regional and independent retail grocery banners with products from major national CPG brands as well as customized private label and seasonal program options. What sets us apart? Our singular focus is on providing retailers with the value, innovation, and differentiation they need to thrive in today's dynamic marketplace. Our Mission prioritizes people, embraces change, and fosters growth. And our Vision is to redefine partnership with a lasting impact on our customers, communities, and the industry. At the center of it all is our amazing team.

Requirements

2+ years recent distribution/warehouse supervisory experience
Voice to Pick System experience
Inbound experience within receiving, bulk, or stocking
Understanding of warehouse management systems (WMS) and reporting
Excellent verbal & written communications skills
Excellent organizational, problem solving, and follow-up skills
Demonstrated ability to drive change and influence others
Ability to effectively work in a fast-paced, diverse team environment
Proficient with Microsoft Applications (e.g. Outlook, Excel and Word)
Ability to solve problems and champion people in a variety of situations, with strong understanding of all Inbound processes and functions

Nice To Haves

Bilingual English/Spanish a plus

Responsibilities

Supervise a team of 20-30 employees and oversee daily operations for a shift of 30-40 employees.
Plan and assign work and work schedules
Train and cross-train team members
Responsible for interviewing and onboarding new hires.
Manage performance and terminations.
Accountable for maintaining quality and safety standards, improving productivity, and driving a culture of process improvement
Prepare all reports and logs as required.
Provide weekly data including but not limited to productivity, safety, and housekeeping to management as required
Maintain the warehouse in a clean, safe, and orderly condition.
Participates in special projects as needed.