Full-Time Inbound Sales Representative (Urgently Hiring)
About The Position
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Do you enjoy helping customers find the right solutions? We're looking for a Full-Time Inbound Sales Representative to assist customers who contact us with questions and purchasing needs. You'll provide outstanding service while identifying opportunities to recommend products and services that best fit each customer's needs. If you enjoy building relationships and exceeding customer expectations, we'd love to meet you. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Requirements
- Must be 18 years or older.
- High school diploma or GED required.
- Excellent communication and listening skills.
- Customer-focused with strong interpersonal skills.
- Basic computer proficiency.
- Ability to multitask in a fast-paced environment.
- Strong problem-solving abilities.
- Reliable attendance and punctuality.
- Must be authorized to work in the country where the job is based.
- Subject to the program and location of the position
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)
Nice To Haves
- Previous inbound sales experience.
- Customer service or call center experience.
- Experience working toward sales goals.
- CRM software experience.
- Upselling or cross-selling experience.
- Bilingual or multilingual skills.
Responsibilities
- Answer inbound customer calls professionally and efficiently.
- Understand customer needs and recommend appropriate products or services.
- Guide customers through the purchasing process.
- Build trust through excellent customer service.
- Meet sales and performance goals.
- Accurately document customer interactions.
- Maintain knowledge of products, services, and promotions.
- Follow company policies and quality standards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
