Inbound Sales Representative - Training to Start 8/10/26
About The Position
HomeServe USA, a Brookfield Infrastructure Group portfolio company, is a Great Place to Work, certified for the last ten years. HomeServe focuses on putting people at the heart of everything they do, serving nearly 5 million customers by being there for emergency home repairs and providing access to affordable home repair plans through municipal and utility partners. For its employees, HomeServe fosters a rewarding, inclusive, and challenging career experience. The Inbound Customer Service and Sales Representative role is responsible for meeting and exceeding sales goals while providing exceptional customer service without cold calling. The company culture allows for learning and growth in a collaborative, fun atmosphere. Ideal candidates should be eager to learn, enjoy challenges, and strive for high standards. Training is mandatory and onsite.
Requirements
- High school diploma or equivalent
- At least 1 year of experience in customer service and sales; high volume phone sales experience preferred
- Demonstrated success in meeting defined objectives, quotas and deadlines
- Basic experience utilizing a variety of computer applications including MS Word and Outlook
- Excellent communication, interpersonal and influencing skills
- Call center experience
- Adept at managing multiple priorities and tasks in a fast-paced environment
- Solution oriented
- Clear and concise English-speaking skills
- Good business writing skills
- Must be able to work a flexible schedule Monday - Friday from 8 AM to 8 PM and Saturday from 10 AM to 4 PM.
- All training is mandatory onsite
Nice To Haves
- high volume phone sales experience preferred
Responsibilities
- Stay current on product and service options, terms and conditions and value propositions
- Meet daily, weekly and monthly inbound call goals and other key performance metrics
- Meet quality assurance guidelines on every call
- Assist with the development and refinement of sales and contact scripts
- Maximize sales opportunities on every call
- Document key call details including contact information and call disposition
- Maintain the highest level of integrity throughout every customer interaction
- Ensure the highest level of customer service is delivered on each and every call
- Must be able to work a flexible schedule to accommodate business needs
Benefits
- monthly bonus opportunity
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
