Remote Inbound Sales Representative (Saskatchewan)

The Sydney Call Centre•, SK

3d•Remote

About The Position

MCI is a rapidly expanding tech-enabled business services company with a significant call center presence and international operations. We offer Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across various industries. Our contact centers utilize both on-site and remote agents, employing advanced technologies to improve customer interactions, ensure scalability, and reduce costs. MCI is dedicated to cultivating a professional environment that supports career development, continuous learning, and contributes to the growth of a leading global organization. We are seeking Sales Representatives who are persuasive communicators with a passion for sales and customer service. In this role, you will support client sales programs, handle inbound customer service, provide help desk support, and manage back-office operations. You will represent well-known brands, assisting customers in finding suitable solutions and delivering outstanding experiences with every interaction. To be considered, a complete application on our company careers page, including screening questions and a pre-employment test, is required.

Requirements

Must be 18 years or older with a high school diploma or equivalent.
Strong communication skills—both written and verbal.
Ability to type 20+ words per minute with accuracy.
Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Familiarity with Windows operating systems.
Dependable and punctual with a strong sense of responsibility.
Skilled in problem-solving, conflict resolution, and customer follow-up.
A customer-first mindset: empathetic, patient, and responsive.
Ability to multi-task, stay organized, and work independently.
Comfortable in a fast-paced, evolving environment.
Strong interpersonal skills and a collaborative team spirit.

Responsibilities

Handle inbound calls with professionalism, empathy, and efficiency.
Utilize training and product knowledge to answer questions and recommend suitable products and services.
Build rapport with customers, understand their needs, and resolve issues effectively.
Research internal systems to locate missing information and collaborate with other departments as needed.
Manage customer accounts and process orders accurately using company systems.
Follow scripts, policies, and procedures to ensure compliance and consistency.
Protect customer privacy by handling confidential information responsibly.
Escalate unresolved issues to the appropriate team or manager.
Stay current by attending training sessions and reviewing updated materials.
Maintain excellent attendance and adhere to your work schedule.