Inbound Sales Representative
About The Position
Make Space Storage is a Canadian-owned and operated company with a proven track record poised for exponential growth. We operate over 65+ locations with a broad range of storage solutions for personal, business and commercial needs. We currently operate in all provinces from British Columbia through to Quebec. We are focused on providing the best-in-class customer service and making storage simple for our clients. We continue to expand our operational footprint through building new locations, acquiring new locations and expanding services throughout our market. Are you passionate about sales and love closing deals? Join one of Canada's fastest-growing storage companies where every inbound call is an opportunity to help customers find the right storage solution. We're looking for a confident sales professional who enjoys building relationships, overcoming objections, and turning inquiries into completed rentals. We are looking for an experienced Inbound Sales Representative to join our on-site customer contact team in Vaughan, Ontario. You will respond to inbound phone, email, and live-chat inquiries, identify customer needs, provide quotes, overcome objections, and convert qualified leads into completed storage rentals and purchases. As we continue expanding across Canada, we're looking for someone who wants to grow with us.
Requirements
- Experience in inside sales, inbound sales, call centre sales, retail sales, or a similar customer-facing sales role.
- Proven ability to close sales and follow up on leads with urgency.
- Strong communication, active listening, and objection-handling skills.
- Strong attention to detail when preparing quotes, agreements, payments, and CRM updates.
Nice To Haves
- French language skills are an asset.
- Experience selling storage, moving, logistics, rental products, or managing high-volume inbound leads.
Responsibilities
- Convert inbound inquiries into closed rental and sales opportunities.
- Qualify customer needs and recommend the right self-storage, portable storage, or vehicle storage solution.
- Provide accurate quotes and follow up quickly on open leads to improve conversion.
- Identify upsell opportunities, including moving supplies, premium options, and additional services.
- Build rapport, handle objections, and guide customers confidently from inquiry to booking or purchase.
- Deliver a professional customer experience across phone, email, and live chat.
- Maintain accurate CRM notes, contracts, invoices, payments, and customer records.
- Share customer feedback and sales insights that can improve service, pricing, and processes.
Benefits
- competitive salaries
- company paid benefits
- paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
