Call Center Agent
Big Brand Tire & Service•Moorpark, CA
•$19 - $26•Onsite
About The Position
This role focuses on converting inbound demand into booked appointments and revenue. It is ideal for individuals who enjoy a competitive environment, thrive on a scoreboard, and are looking for a fast track into store leadership. The primary responsibility is to convert warm leads quickly and professionally, making it perfect for competitive sellers.
Requirements
- 1+ year of experience in sales, call center, retail, or service (automotive experience is a plus but not required).
- Coachability, competitiveness, and a passion for closing sales.
- Comfort in a goal-oriented and metric-driven environment.
- Clear communication skills.
- Ability to type quickly and multitask across various tools and tabs.
- Reliability and flexible availability to accommodate customer call times.
- A desire to win and thrive in a fast-paced environment.
Nice To Haves
- Automotive sales experience.
Responsibilities
- Convert inbound calls to scheduled appointments, meeting weekly conversion, tire sales, and appointment/hour targets.
- Qualify customer needs, recommend appropriate tires and services, present pricing, and overcome objections.
- Provide accurate quotes and document interactions in the CRM.
- Follow through on holds and callbacks to ensure sales closure.
- Partner with over 300 stores across multiple states to fill service bays and achieve daily goals.
- Develop expertise in tire sizing, ratings, and brand positioning through training.
- Maintain high energy levels during shifts and engage in healthy competition.
Benefits
- Medical, Dental, Vision, Life, HRA
- 401(k) with company match
- Paid holidays and vacation
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
