Inbound Operations Manager

Kiefer Sage•Rogers, AR

2d•Onsite

About The Position

The Inbound Operations Manager is responsible for leading the team responsible for customer order entry and related inbound business activities. This position works closely with Sales, Customer Experience, Planning, Operations, Finance, and other functional areas to support accurate and timely order processing and a positive customer experience. This role is also intended to provide exposure to multiple areas of the organization. As business needs evolve, the Inbound Operations Manager may take on additional projects and responsibilities while continuing to develop their knowledge of the organization and its operations.

Requirements

Bachelor's degree in Business, Management, Operations, Supply Chain, Finance, Marketing, or a related field required.
Previous leadership, supervisory, or management experience required.
Proficiency with Microsoft Office applications, including Outlook, Excel, Word, PowerPoint, and Teams.
Ability to learn and effectively utilize ERP, CRM, order management, and other business systems.
Ability to analyze basic operational data and use information to support decision making.
Strong organizational and time-management skills.
Strong interpersonal and communication skills.
Ability to lead employees with different levels of experience and responsibility.
Ability to work effectively in a fast-paced environment with changing priorities.
Ability to make decisions and take ownership of responsibilities.
Ability to work collaboratively with employees and leaders across the organization.
Strong attention to detail while maintaining an understanding of broader business priorities.
Willingness and ability to learn new areas of the business.
Desire to take on additional responsibility and continue developing professionally.

Nice To Haves

Two to five years of professional experience preferred.
Experience in customer service, sales support, order management, manufacturing, distribution, operations, or a related environment preferred.
Experience working with ERP, CRM, order management, or similar business systems preferred.

Responsibilities

Lead and support the employees responsible for customer order entry and related inbound activities.
Manage daily team workload and priorities to support accurate and timely order processing.
Provide employees with clear expectations, regular feedback, coaching, and opportunities for development.
Serve as a point of contact for questions or issues requiring additional support or coordination.
Work closely with Sales and Customer Experience teams to understand customer needs and priorities.
Coordinate with Planning, Operations, Finance, and other departments to support order fulfillment and resolve order-related questions.
Maintain a strong understanding of order entry processes, customer requirements, internal systems, and related business procedures.
Monitor incoming order activity, workload, turnaround times, and other relevant performance measures.
Assist in developing and maintaining standard processes and procedures for inbound operations.
Identify opportunities to improve efficiency, accuracy, communication, and the overall customer experience.
Work collaboratively with team members and other departments to evaluate and implement process improvements.
Support the implementation of new systems, processes, products, and customer requirements that impact inbound operations.
Develop a working knowledge of the organization's products, customers, brands, systems, and functional areas.
Participate in cross-functional projects and business initiatives as assigned.
Assist the Chief of Staff with operational projects, analysis, and other business priorities as needed.
Take on additional responsibilities based on business needs and demonstrated capability.
Perform other duties as assigned.
Provide day-to-day leadership and direction to assigned team members.
Establish priorities and coordinate team workload.
Coach and develop employees through regular communication, feedback, and one-on-one meetings.
Support employee training and cross-training to develop team capabilities and provide appropriate coverage.
Monitor team performance and address questions or concerns as needed.
Promote teamwork, communication, accountability, and continuous improvement.
Partner with Human Resources and leadership as appropriate on employee development and performance matters.