Inbound Leader

RANDYS Worldwide•Grand Prairie, TX

2h•Onsite

About The Position

The Inbound Leader is responsible for directing and coordinating the day-to-day activities of the Receiving Department. This role provides hands-on leadership to the inbound team, overseeing the accurate and efficient processing of all incoming shipments from check-in through staged put-away. The Inbound Leader serves as the primary point of accountability for team performance, quality standards, safety compliance, and continuous process improvement within the receiving function.

Requirements

High school diploma or GED required
Minimum 2–3 years of warehouse receiving or inbound operations experience required.
Minimum 1 year of lead, supervisory, or team leadership experience in a warehouse or distribution environment.
Experience with Warehouse Management Systems (WMS) and RF scanning equipment required.
Willingness to obtain forklift and/or reach truck certification required.
Strong leadership and team-building skills with the ability to motivate and hold others accountable.
Solid understanding of receiving processes, inventory accuracy, and warehouse best practices.
Ability to read and interpret shipping documents, packing slips, and purchase orders.
Detail-oriented with strong organizational and problem-solving abilities.
Effective verbal and written communication skills.
Proficiency with basic computer applications (Microsoft Office, WMS, email).
Ability to lift, carry, push, or pull up to 50 lbs. regularly and up to 75 lbs. occasionally.
Ability to stand, walk, bend, and reach for extended periods throughout the shift.
Must be able to operate warehouse equipment safely in a fast-paced environment.

Nice To Haves

Associate degree or vocational training in logistics, supply chain, or related field preferred.
Forklift and/or reach truck certification preferred.
Bilingual (English/Spanish) a plus.

Responsibilities

Lead, coach, and develop Inbound Associates, fostering a culture of accountability, safety, and continuous improvement.
Assign daily work tasks, monitor team productivity, and adjust staffing allocation to meet inbound volume demands.
Conduct on-the-job training for new team members on receiving procedures, equipment use, and safety protocols.
Communicate shift priorities, updates, and performance expectations clearly to all team members.
Escalate personnel concerns, attendance issues, and performance matters to management promptly.
Oversee and participate in the receiving, inspection, and verification of all incoming shipments for accuracy, completeness, and condition.
Ensure all part numbers and received quantities are confirmed against the receiving report before staging for put-away.
Direct the breakdown of small part deliveries from master packs; ensure all items removed from master packs are properly identified with part numbers via stickers, hand-written labels, or tags prior to staging.
Supervise the breakdown, count confirmation, and restacking of skidded deliveries in predetermined quantities for put-away.
Report and document any shortages, damages, or product discrepancies; initiate investigations and coordinate resolution with appropriate stakeholders.
Ensure timely processing of inbound shipments to meet operational SLAs and minimize dock-to-stock time.
Oversee down stocking of shelves and pallet bays as needed to maintain proper slotting and accessibility.
Ensure accurate restocking of completed customer returns to appropriate warehouse locations.
Partner with Put-Away and Inventory teams to resolve discrepancies and maintain location accuracy.
Support cycle count activities and physical inventory efforts as directed by management.
Maintain proper organization and cleanliness of the receiving area and all associated warehouse zones.
Champion a safety-first culture; enforce all company safety regulations, policies, and procedures at all times.
Ensure proper and compliant use of all warehouse equipment, including forklifts, pallet jacks, and scanning systems; provide refresher training as needed.
Conduct regular safety observations and address unsafe behaviors or conditions immediately.
Ensure compliance with OSHA standards and internal SOPs related to materials handling, labeling, and ergonomics.
Participate in safety meetings, incident investigations, and corrective action processes.
Monitor and report daily inbound KPIs including receiving volume, accuracy rates, and productivity metrics.
Identify operational inefficiencies and recommend process improvements to management.
Collaborate cross-functionally with Transportation, Inventory Control, and Operations leadership to resolve systemic issues.
Assist with the implementation of new systems, procedures, and workflow changes as directed.