Inbound Ecommerce Associate

Goodwill Greater Milwaukee & Chicago•Racine, WI

21h•Onsite

About The Position

The Inbound Ecommerce Associate role at Goodwill involves preparing and listing items for online sale, shipping to customers, and evaluating electronic equipment. This position offers a rotating schedule with daytime hours (7:00 AM to 5:30 PM), hands-on experience with mobile devices for photography, and a team-oriented environment. Associates will engage in special projects, develop skills in inventory, shipping, and customer service, and contribute to the Goodwill mission through productive work. The role is physically active, requiring lifting, sorting, and operating warehouse equipment.

Requirements

Basic reading, writing and math skills.
Computer skills with a functional knowledge of word processing and how to use email and internet software.
Forklift certification, if required at site.
Must be able to function independently in a work setting.
Operates equipment and/or machinery correctly, safely and responsibly.
Must demonstrate willingness and ability to adhere to all policies and procedures, Kaizen guidelines, safety and security regulations.
Provides excellent customer service to all internal and external customers.
Contributes to the Goodwill Mission as a highly productive and collaborative member of the team.
Accurately track personal production as directed.

Nice To Haves

Forklift experience

Responsibilities

Demonstrates the ability to work independently and within a team environment.
Performs various tasks to prepare and list items to be sold online and shipped to customers across the country.
Examine, test, and evaluate various networking electronic equipment to determine value and functionality.
Utilizes innovation and expertise to assist with special projects, including training and mentoring of new associates.
Feed books and media items onto commercial conveyor belt system.
Accurately represent items in photographs and listing, including notating damage, etc.
Determine merchandise value based on quality, trends, brands, and price guides.
Move materials as needed throughout warehouse facility to support shipping and transportation in loading/unloading area.
Uses software and hardware to properly dispose of data-on-data bearing devices following appropriate procedures.
Organize and maintain inventory by stocking and stowing product that has been listed.
Analyze, interpret and act on customer inquiries regarding a broad range of subjects including but not limited to: orders, order status, pricing, item descriptions, inventory and shipping/receiving.
Pack, seal, label, and affix postage to prepare materials for shipping using hand tools, tape guns, postage scales, packing paper/bubble wrap, and other shipping tools and supplies.
Utilize shipping software accurately and efficiently to ensure all items are shipped using the most cost-effective carrier.
Assist with training and mentoring of associates.
Maintain production environment standards with a positive and team focused process, assuring optimal efficiencies.
Maintain an organized and clean work area, follow safety procedures, using PPE as needed and uses body mechanics when performing each task.
Meet or exceed daily productivity goals through the efficient handling of product; processing items quickly and accurately and rotate between stations on a regular basis.
Safely operate pallet jack and follow all safety guidelines according to company and OSHA standards.