Inbound Ecommerce Associate

Goodwill Industries of Southeastern Wisconsin, Inc.•Mount Pleasant, WI

8h•Onsite

About The Position

The Inbound Ecommerce Associate role offers a rotating schedule with either front-half or back-half shifts, providing 3-4 day workweeks with daytime hours (7:00 AM to 5:30 PM) and no overnights. This position involves hands-on tech experience, working with mobile devices for photography, and operates within a team-oriented environment that supports collaboration and mutual assistance. Associates will have growth opportunities through special projects and skill development in inventory, shipping, and customer service. It is an active role requiring physical activity such as lifting, sorting, and operating warehouse equipment. The associate will be part of a mission-driven team supporting the Goodwill mission through productive and meaningful contributions. This role demonstrates the ability to work independently and within a team, performing various tasks to prepare and list items for online sale and shipment. It involves examining, testing, and evaluating electronic equipment for value and functionality, and utilizing innovation and expertise to assist with special projects, including training and mentoring new associates.

Requirements

Basic reading, writing and math skills.
Computer skills with a functional knowledge of word processing and how to use email and internet software.
Forklift certification, if required at site.
Must be able to function independently in a work setting.
Operates equipment and/or machinery correctly, safely and responsibly.
Must demonstrate willingness and ability to adhere to all policies and procedures, Kaizen guidelines, safety and security regulations.
Provides excellent customer service to all internal and external customers.
Contributes to the Goodwill Mission as a highly productive and collaborative member of the team.
Accurately track personal production as directed.

Nice To Haves

forklift experience

Responsibilities

Feed books and media items onto commercial conveyor belt system
Accurately represent items in photographs and listing, including notating damage, etc.
Determine merchandise value based on quality, trends, brands, and price guides
Move materials as needed throughout warehouse facility to support shipping and transportation in loading/unloading area.
Uses software and hardware to properly dispose of data-on-data bearing devices following appropriate procedures
Organize and maintain inventory by stocking and stowing product that has been listed
Analyze, interpret and act on customer inquiries regarding a broad range of subjects including but not limited to: orders, order status, pricing, item descriptions, inventory and shipping/receiving
Pack, seal, label, and affix postage to prepare materials for shipping using hand tools, tape guns, postage scales, packing paper/bubble wrap, and other shipping tools and supplies
Utilize shipping software accurately and efficiently to ensure all items are shipped using the most cost-effective carrier
Assist with training and mentoring of associates.
Maintain production environment standards with a positive and team focused process, assuring optimal efficiencies.
Maintain an organized and clean work area, follow safety procedures, using PPE as needed and uses body mechanics when performing each task.
Meet or exceed daily productivity goals through the efficient handling of product; processing items quickly and accurately and rotate between stations on a regular basis.
Safely operate pallet jack (forklift experience is a plus) and follow all safety guidelines according to company and OSHA standards