Inbound Contacts Representative

Humana • Miramar, OH

18h • Onsite

About The Position

The Inbound Contacts Representative represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments. The Inbound Contacts Representative addresses customer needs which may include complex benefit questions, resolving issues, and educating members. Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it. Escalates unresolved and pending customer grievances. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Requirements

• Bilingual (English and Spanish)
• 2 years of customer service experience
• Strong customer service orientation
• Strong attention to detail
• Strong typing and computer navigation skills
• Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously
• Effective verbal and listening communication skills
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Nice To Haves

• Associate's or Bachelor's Degree
• Previous inbound call center or related customer service experience
• Healthcare experience

Responsibilities

• Addressing incoming telephone, digital, or written inquiries.
• Performing basic administrative/clerical/operational/customer support/computational tasks.
• Addressing customer needs which may include complex benefit questions, resolving issues, and educating members.
• Recording details of inquiries, comments or complaints, transactions or interactions and taking action in accordance to it.
• Escalating unresolved and pending customer grievances.

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees