(USA) Inbound Coach

Walmart•Salem, NH

24d•$65,000 - $100,000•Onsite

About The Position

Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates, assigning duties, setting clear expectations, providing associate recognition, communicating expectations consistently, and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential. Effectively leads and develops teams through teaching, training, and actively listening to associates. Tours the store and provides feedback (Tour to Teach), engages and collaborates with associates at all levels regarding store operations, technology use, business objectives, merchandising, and company direction. Introduces and leads company transformation initiatives, establishes clear expectations and guidelines for the implementation of business solutions, and successfully communicates business objectives to teams. Models and exhibits great customer service standards to store associates by adhering to and practicing the One Best Way (OBW) service model. Manages and supports customer service efforts such as store of the community and community outreach programs, ensuring that customer needs, complaints, and issues are addressed successfully. Develops and implements corrective action plans and leads process improvement efforts to guarantee a high-quality customer experience. Contributes to the financial performance and sales of the designated store area by examining and evaluating profit and loss (PL) statements, managing and assisting in budgeting, forecasting, and controlling expenses in the allocated business area to ensure they are indexed to sales. Monitors and guarantees the proper functioning of inventory and operational processes. Develops and implements action plans to control shrink and ensure the business area's sales and profit goals are met. Assures that automation equipment is running effectively by monitoring product flow through the system, tending to automated equipment, and taking steps to address freight flow and resetting equipment. Interacts with and monitors automated equipment's computer-based interfaces, notifies and assists an appropriate maintenance team or vendor with unresolved jams or equipment failures, and follows and executes Lockout/Tagout procedures surrounding automation equipment. Provides training to Micro Fulfillment Center (MFC) technology operators to ensure proper usage of technology, providing guidance to Operations Team to minimize operational errors and acting as a coach for these operations. Support Picking, Replenishment, and Staging operations, providing tool-free maintenance of the equipment, clearing faults and swapping out equipment components, resolving basic software errors, acting as main point of contact to address site incidents requiring attention, facilitating escalation of incidents that cannot be resolved at the site. Participates in key communication forums to keep abreast of updates, documenting and communicates back lessons learned and continuous improvement recommendations to Micro Fulfillment Center technology vendor. Executes, drives, and makes operational decisions, making accept/reject decisions on delivery or wasting stock in case of refrigeration breakdown, implementing best-in-class working and safety procedures and physical layout for the entire MFC, fulfilling pick/pack orders efficiently and safely, browsing through the screens and dashboards, inspecting the status of orders in the system, diagnosing the reason why an order/donor totes are not coming out, reintroducing a lost tote into the system, escalating to remote support, understanding flow from the Dematic systems and the Walmart systems, understanding windows operating system function, logging in, opening browsers and basic troubleshooting of faults, exchanging a faulted shuttle with a spare shuttle, resetting a finger fault, addressing a tote jam, resetting an E-stop, resetting a lift, and escalating to remote support/on-site support. Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning. Provides supervision and development opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace. Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices. Respect the Individual: Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, creates opportunities for all associates to thrive and perform. Respect the Individual: Works collaboratively, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence. Respect the Individual: Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments. Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving). Act with Integrity: Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent. Serve Our Customers and Members: Delivers results while putting the customer first, considers and adapts to how, where, and when customers shop, and applies the EDLP and EDLC business models to all plans. Serve Our Customers and Members: Makes decisions based on data, insights, and analysis, balances short and long-term priorities, and considers our customers, fellow associates, shareholders, business partners, and communities when making plans. Strive for Excellence: Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes. Strive for Excellence: Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

Requirements

4 years' of site / area management experience in a fast paced warehouse/high volume production or grocery fulfillment operational environment.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).
For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
For facilities that sell only ammunition and have state specific requirements, I acknowledge that the position for which I am applying may require a current state issued Certificate of Eligibility.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
Experience in managing 24 hour operations is a plus
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Responsibilities

Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates, assigning duties, setting clear expectations, providing associate recognition, communicating expectations consistently, and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.
Effectively leads and develops teams through teaching, training, and actively listening to associates.
Tours the store and provides feedback (Tour to Teach), engages and collaborates with associates at all levels regarding store operations, technology use, business objectives, merchandising, and company direction.
Introduces and leads company transformation initiatives, establishes clear expectations and guidelines for the implementation of business solutions, and successfully communicates business objectives to teams.
Models and exhibits great customer service standards to store associates by adhering to and practicing the One Best Way (OBW) service model.
Manages and supports customer service efforts such as store of the community and community outreach programs, ensuring that customer needs, complaints, and issues are addressed successfully.
Develops and implements corrective action plans and leads process improvement efforts to guarantee a high-quality customer experience.
Contributes to the financial performance and sales of the designated store area by examining and evaluating profit and loss (PL) statements, managing and assisting in budgeting, forecasting, and controlling expenses in the allocated business area to ensure they are indexed to sales.
Monitors and guarantees the proper functioning of inventory and operational processes.
Develops and implements action plans to control shrink and ensure the business area's sales and profit goals are met.
Assures that automation equipment is running effectively by monitoring product flow through the system, tending to automated equipment, and taking steps to address freight flow and resetting equipment.
Interacts with and monitors automated equipment's computer-based interfaces, notifies and assists an appropriate maintenance team or vendor with unresolved jams or equipment failures, and follows and executes Lockout/Tagout procedures surrounding automation equipment.
Provides training to Micro Fulfillment Center (MFC) technology operators to ensure proper usage of technology, providing guidance to Operations Team to minimize operational errors and acting as a coach for these operations.
Support Picking, Replenishment, and Staging operations, providing tool-free maintenance of the equipment, clearing faults and swapping out equipment components, resolving basic software errors, acting as main point of contact to address site incidents requiring attention, facilitating escalation of incidents that cannot be resolved at the site.
Participates in key communication forums to keep abreast of updates, documenting and communicates back lessons learned and continuous improvement recommendations to Micro Fulfillment Center technology vendor.
Executes, drives, and makes operational decisions, making accept/reject decisions on delivery or wasting stock in case of refrigeration breakdown, implementing best-in-class working and safety procedures and physical layout for the entire MFC, fulfilling pick/pack orders efficiently and safely, browsing through the screens and dashboards, inspecting the status of orders in the system, diagnosing the reason why an order/donor totes are not coming out, reintroducing a lost tote into the system, escalating to remote support, understanding flow from the Dematic systems and the Walmart systems, understanding windows operating system function, logging in, opening browsers and basic troubleshooting of faults, exchanging a faulted shuttle with a spare shuttle, resetting a finger fault, addressing a tote jam, resetting an E-stop, resetting a lift, and escalating to remote support/on-site support.
Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.
Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.
Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, creates opportunities for all associates to thrive and perform.
Works collaboratively, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence.
Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
Maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Delivers results while putting the customer first, considers and adapts to how, where, and when customers shop, and applies the EDLP and EDLC business models to all plans.
Makes decisions based on data, insights, and analysis, balances short and long-term priorities, and considers our customers, fellow associates, shareholders, business partners, and communities when making plans.
Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

Benefits

medical
vision
dental coverage
401(k)
stock purchase
company-paid life insurance
PTO (including sick leave)
parental leave
family care leave
bereavement
jury duty
voting
short-term and long-term disability
company discounts
Military Leave Pay
adoption and surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.