Inbound Call Coordinator I

Elevance Health • Nashville, TN

8d • $14 - $25 • Remote

About The Position

Inbound Call Coordinator I Location: This role enables associates to work virtually (in CST states only) full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Please note that per our policy on hybrid/virtual/ work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law Hours: Monday - Friday from 10:00 am - 7:00 pm CST. The Inbound Call Coordinator I is responsible for being proficient in all basic inbound call service areas. Performs some but not all types of moderately complex function. Must be able to successfully perform all the duties of the Inbound Call Coord Entry. How you will make an impact: Provide support to our patients, clinicians, physicians, and health plans administratively, and by answering inbound calls. Works to ensure the efficient scheduling of initial or follow-up appointments and triaging calls appropriately to different departments within the organization. Also responsible for requesting records for patients, adding stakeholders at the APP's request, and other administrative activities. May obtain related documentation (e.g., patient information, insurance coverage). Has working knowledge and skills developed through formal training or considerable work experience. Works within established procedures with a moderate degree of supervision. Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions. Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers. Additional expectations to include but not limited to: Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment; strong verbal and written communication skills, both with virtual and in-person interactions; attentive to details, critical thinker, and a problem-solver; demonstrates empathy and persistence to resolve caller issues completely; comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts. Associates in this role will have a structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary. Performs other duties as assigned.

Requirements

• Requires an AAS/AS degree; or any combination or education and experience which would provide an equivalent background.
• Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers.
• Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment
• Strong verbal and written communication skills, both with virtual and in-person interactions
• Attentive to details, critical thinker, and a problem-solver
• Demonstrates empathy and persistence to resolve caller issues completely
• Comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts.

Nice To Haves

• Previous experience working in a high volume call center is preferred.

Responsibilities

• Provide support to our patients, clinicians, physicians, and health plans administratively, and by answering inbound calls.
• Works to ensure the efficient scheduling of initial or follow-up appointments and triaging calls appropriately to different departments within the organization.
• Also responsible for requesting records for patients, adding stakeholders at the APP's request, and other administrative activities.
• May obtain related documentation (e.g., patient information, insurance coverage).
• Performs other duties as assigned.

Benefits

• Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
• We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees