Inbound Bankruptcy Call Specialist

Midland Credit Management, an Encore Capital Group Company•Troy, MI

20d

About The Position

Applicants must have current authorization to work in the United States on a full-time basis. The Inbound Bankruptcy Call Specialist will handle the negotiation of payoffs & investigations on inbound calls each day related to Federal Bankruptcy Law, as well as Probate Law. This resource will work with the Legal Department, Legal Outsourcing Department, Post-Purchase Departments and other teams to fully investigate upstream legal actions, liens on real property, disputes, payoffs of existing liens that survive Bankruptcy discharge, as well as property reviews for both Bankruptcy and Probate accounts in the course of daily operations. This position includes support of the dispute and regulatory compliant handling of consumer and authorized 3rd party calls and correspondence related to Bankruptcy and/or Probate for Midland Funding, LLC, Midland Credit Management, Inc. and Asset Acceptance, LLC.

Requirements

High School Diploma
1-2 years of experience in a fast-paced office environment with high-volume call center responsibilities.
General knowledge of policies related to call center, bankruptcy and/or probate collections.
Strong verbal and written communication skills, and moderately skilled in MS Office.
Ability to maintain composure while multi-tasking and providing excellent customer service.
Ability to prioritize while working in a high-stress environment.
Ability to work well with others and remain positive.
Ability to work efficiently while on phone calls
Ability to handle 50-75 calls per day.
Ability to work overtime, if requested.

Responsibilities

Resolve inbound calls related to complex bankruptcy & probate scenarios wherein judicial liens may have survived a bankruptcy discharge. Also, liens may have been avoided via the bankruptcy legal process and payment may/may not be required. 65%
Adhere to Compliance requirements, Federal Bankruptcy Laws and Probate Laws in an effort to meet minimum collection expectations. 20%
Identify & obtain proper authorization (i.e. Letters Testamentary, executor paperwork, etc.) and review potential obligation of authorized party for payment on account, judgment and/or judgment liens. 5%
Collaborate with Internal and Legal Outsourcing to request and follow up on satisfactions of judgment, lien releases and other legal inquiries. 5%
Perform other duties, as assigned. 5%

Benefits

Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus.
Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.
Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.
Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.
Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.
Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.
Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.
New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.
Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.
Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.
Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.