Inbound Call Center Agent

OnPoint CX Solutions • Henderson, NV

11d • $14 • Onsite

About The Position

OnPoint CX Solutions is seeking dependable, detail-oriented Inbound Call Handling Agents to support utility overflow outage calls from our Henderson, NV call center. This position is on-site in Henderson, NV, with the opportunity to transition to work-from-home after successfully completing training and a minimum of 60 days on-site, meeting all performance KPIs, and satisfying work-from-home technical requirements (including internet speed, workspace standards, and compliance criteria). Work-from-home eligibility is not guaranteed. This is a 24-hour campaign, with schedules that are predominantly overnight , and flexibility is required to work day, swing, and graveyard shifts, including weekends and holidays . This is a mission-critical, non-sales role focused on assisting customers during power outages, hazardous conditions, and other urgent service situations. The role plays a vital part in supporting public safety and essential utility services. Strong attendance, reliability, and commitment are mandatory , as agents will handle time-sensitive outage calls where accuracy and professionalism are essential. Job Summary As an Inbound Call Handling Agent, you will receive and manage inbound calls related to power outages, hazardous conditions, and other utility-related inquiries. Agents are responsible for actively listening to customers, collecting accurate information, and documenting details correctly within the client’s ticketing system. Due to the nature of outage response, this role requires a high level of accountability, professionalism, consistency, and schedule adherence.

Requirements

• Strong listening, communication, and documentation skills
• High attention to detail and accuracy
• Ability to remain calm and professional in high-volume or urgent situations
• Reliable attendance and strong commitment to scheduled shifts
• Flexibility to work day, swing, and graveyard shifts, including overnights
• Flexibility to work holidays
• Basic computer skills and ability to navigate multiple systems
• Must be able to work on-site in our Henderson, NV office

Nice To Haves

• Prior call center or customer service experience preferred (not required)

Responsibilities

• Answer inbound calls related to power outages and hazardous conditions
• Actively listen and gather accurate customer and incident details
• Accurately document information in the client’s ticketing system
• Provide calm, professional, and empathetic support during outage situations
• Follow all call handling, escalation, and compliance procedures
• Meet or exceed performance and quality standards
• Maintain strict attendance and adherence to assigned schedules

Benefits

• $13.50 per hour
• Weekly pay
• Performance bonuses based on KPIs
• Paid training
• On-site role (Henderson, NV) with conditional work-from-home eligibility
• Growth and advancement opportunities
• Weekly pay and performance bonus opportunities
• Stable, non-sales call center role
• Clear paths for advancement and growth
• Supportive, team-oriented environment
• Recognition programs and performance incentives
• Casual dress code and professional workplace

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed