Inbound Call Center

Mortenson Dental Partners•Louisville, KY

4d•Remote

About The Position

The primary role of the Call Center (Patient Services Team) is to take inbound calls and assist new and existing patients in scheduling appointments at our dental offices. Previous customer service experience and the ability to multitask while communicating on the phone and in writing with patients are a must. We are searching for applicants who have a “smile in their voice”, a warm, professional & friendly disposition, attention to detail, and excellent communication skills. Dental knowledge is a plus. The start date for this training class will be March 11, 2026. New hires must be available to meet virtually to provide I-9 documents before the start date provided on the offer. In-state hires will have one in-person day to pick up equipment. Out-of-state hire equipment will be shipped after I-9 documents are confirmed. What You’ll Love About Us: A Positive, Team-Oriented Culture: We believe in supporting one another and celebrating successes, big or small. Opportunities for Growth: We’re committed to helping you advance your skills and reach your career goals. Work-Life Balance: Flexible scheduling and an environment that respects your personal time. Your voice matters: We encourage feedback and innovation at every level. Benefits of being part of the Mortenson Dental Partners Team Benefits are available after 60 days of employment Medical, dental, and vision insurance with company contribution Life Insurance Flexible spending (health and dependent care) account Paid Time Off & 6 paid holidays off Employee Stock Ownership Plan 401K Daily Pay Professional development assistance FREE continuing education opportunities Employee assistance program

Requirements

High School diploma or equivalent
1 year using both English and Spanish languages in a professional and/or contact center capacity
Basic computer skills

Nice To Haves

1 year dental experience
Genesys, Google Workspace, Advanced computer skills, telephone

Responsibilities

Personally strives to delight patients and families by creating a kind, gracious, and caring environment.
Ensures telephone is answered in a timely and professional capacity.
Maintains quality while consistently maintaining minimum expectation levels.
Accurately schedules and cancels patient appointments and inputs correct patient data into appropriate systems to ensure manageable and profitable schedules for dentists and hygienists.
Follows scheduling guidelines to ensure manageable and profitable schedules for dentists and hygienists.
Promotes a “team first” attitude by demonstrating positive and caring relationships and communication with coworkers.