Inbound Call Center

Mortenson Dental • Louisville, KY

4d

About The Position

Responsibilities Personally strives to delight patients and families by creating a kind, gracious, and caring environment. Ensures telephone is answered in a timely and professional capacity. Maintains quality while consistently maintaining minimum expectation levels. Accurately schedules and cancels patient appointments and inputs correct patient data into appropriate systems to ensure manageable and profitable schedules for dentists and hygienists. Follows scheduling guidelines to ensure manageable and profitable schedules for dentists and hygienists. Promotes a “team first” attitude by demonstrating positive and caring relationships and communication with coworkers. Qualifications High School diploma or equivalent 1 year using both English and Spanish languages in a professional and/or contact center capacity Basic computer skills Desirables 1 year dental experience Genesys, Google Workspace, Advanced computer skills, telephone

Requirements

• High School diploma or equivalent
• 1 year using both English and Spanish languages in a professional and/or contact center capacity
• Basic computer skills

Nice To Haves

• 1 year dental experience
• Genesys
• Google Workspace
• Advanced computer skills
• telephone

Responsibilities

• Delight patients and families by creating a kind, gracious, and caring environment.
• Ensures telephone is answered in a timely and professional capacity.
• Maintains quality while consistently maintaining minimum expectation levels.
• Accurately schedules and cancels patient appointments and inputs correct patient data into appropriate systems to ensure manageable and profitable schedules for dentists and hygienists.
• Follows scheduling guidelines to ensure manageable and profitable schedules for dentists and hygienists.
• Promotes a “team first” attitude by demonstrating positive and caring relationships and communication with coworkers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED