Inbound Call Center Tolling Representative (Full-Time)

OneMCI•Dallas, TX

10d

About The Position

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re hiring Customer Service Representatives to join our inbound contact center team. In this role, you’ll assist callers with inquiries, troubleshoot disputes, process payments, and provide accurate information all while delivering a professional and empathetic customer experience. This is an entry-level position offering paid training and growth opportunities. While prior contact center experience is not required, experience in customer service, tech support, inside sales, or back-office support is a plus. If you're reliable, a strong communicator, and eager to learn, we encourage you to apply! To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Requirements

Must be 18 years or older
High school diploma or equivalent
Experience with data entry and computer-based systems
Fluent in spoken and written English
Wired high-speed internet connection (Download speed of 20Mbps+)
Strong organizational, written, and verbal communication skills
Typing speed of 20+ WPM
Ability to work scheduled shifts, including during training
Basic proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
Familiarity with Windows PC applications and ability to learn new systems
Highly reliable with consistent attendance and punctuality
Strong problem-solving, conflict resolution, and negotiation skills
Customer service-oriented: empathetic, responsive, patient, and conscientious
Ability to multi-task , self-manage, and stay focused
Comfortable working in a fast-paced, dynamic environment
Excellent interpersonal skills and ability to build rapport with customers and team members

Nice To Haves

1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center
Previous work-from-home experience
Experience in state or federal programs

Responsibilities

Handle inbound and outbound contacts in a courteous, timely, and professional manner.
Listen actively to customers, understand their needs, and resolve issues effectively.
Research systems to locate missing information and coordinate with other departments as needed.
Follow client-specific processes and perform all tasks with professionalism.
Use internal systems and tools to manage customer accounts and process claims.
Accurately document customer interactions and outcomes in appropriate systems.
Follow required scripts, policies, and procedures to ensure consistency and compliance.
Use training and knowledge base resources to answer customer questions accurately.
Maintain confidentiality and comply with data protection requirements.
Escalate unresolved or complex issues to the appropriate team or supervisor.
Strive for first-call resolution through effective problem-solving and call handling.
Attend meetings and training sessions to stay current on updates to systems and processes.
Adhere to all attendance and scheduling requirements

Benefits

Paid Training
Paid Time Off
Medical
Dental
Vision
Life Insurance
Retirement
Advancement Opportunity
Flexible Schedules
Daily Contests
Prizes
Casual Dress Code
Regular Raises
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.