About The Position

In this position, you will act as the single point of contact to the Vehicle Program teams for all In-Vehicle Infotainment (IVI) software-related deliverables. You will be the primary interface between the In-House IVI core software and Program teams. You will drive the resolution of IVI software-related issues and collaborate with other Ford cross-functional teams on root cause analysis.

Requirements

  • Bachelor of Science in Engineering (Electrical or Computer Software).
  • 3 + years of Electronics Module Software Design & Release Engineer experience.
  • Experience with Module hardware or software release processes.
  • End of Line (EOL) module configuration & DTC (Diagnostic Trouble Code) issue resolution experience.

Nice To Haves

  • Ford experience a plus.
  • Comfortable working in a fast-paced environment with cross functional global teams.
  • Working knowledge of Ford engineering software management tools including JIRA, VSEM, SMPSN, and SWAD databases.
  • Vehicle level testing and software validation experience.
  • Experience interfacing with Ford Voice of Customer Fleet issues and troubleshooting vehicles.
  • In-Vehicle Infotainment background a plus.
  • Excellent analysis and problem-solving skills.
  • Experience with automotive networks such as Value-CAN, Vehicle Spy and CANalyzer.
  • Experience with Software re-flash tools/processes.
  • Excellent project management and communications skills.
  • Ford Project Management toolset experience with FEDE-BOM, FEDE-DV, WERS, & CDR’s.
  • Cost analysis skills beneficial.
  • Periodic Travel required to different plants throughout North America to support Launches.
  • Experience with using automotive technologies such as Bluetooth, USB, Wi-Fi, Apple CarPlay, Android Auto, and/or Voice recognition.

Responsibilities

  • Initiate Jira’s and interface with the IVI software product owners/developers for resolution of issues, along with timing to support program milestones.
  • Perform initial triage analysis of Bug Reports, logs, and CAN data to expedite issue resolution.
  • Serve as the IVI feature expert on Program specific content, feature operations, and EOL configurations.
  • Drive resolution of software related issues and collaborate with other Ford cross-functional teams on root cause.
  • Provide onsite plant support for functional audits, and End of Line (EOL) issue resolution.
  • Gather data and lead troubleshooting/analysis of all IVI software issues.
  • Manage/perform onsite IVI loose stock and vehicle on wheels software reflashes to support builds at the plant.
  • Manage module software pedigree and deliveries, from build to print supplier, to support program build timing.
  • Champion software release documentation and approvals for IVI software driven changes.

Benefits

  • Immediate medical, dental, vision and prescription drug coverage
  • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
  • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
  • Vehicle discount program for employees and family members and management leases
  • Tuition assistance
  • Established and active employee resource groups
  • Paid time off for individual and team community service
  • A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
  • Paid time off and the option to purchase additional vacation time.
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