In-Seat Server | Part-Time | Iowa Cubs

Oak View Group•Des Moines, IA

34d•$15•Onsite

About The Position

Oak View Group Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. Position Summary The In-Seat server is responsible for serving guests in an assigned area with in-seat service. The employee is responsible to oversee their assigned event location(s) during events. This may include taking individual orders, retrieving food items from concession stands and serving customers, or keeping items stocked on buffets. Employees must provide excellent guest service and maintain excellent attendance. Availability to work an event schedule based on the Iowa Cubs Baseball (March-September). Shifts include days, nights, weekends, and holidays. This position will work in all types of weather. This role will pay an hourly rate of $15.00 and is tip eligible. Benefits as per the union agreement. This position will remain open until June 5, 2026.

Requirements

Minimum age 18 or older.
High school diploma or equivalent preferred.
One or more years’ experience as a server or in the food service industry.
Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages).
Professional interpersonal communication skills with co-workers, guests and managers.
Requires strict confidentiality with regard to private company information including event guests, and event contracts.
Detail oriented, organized, and ability to multi-task & prioritize in a fast-paced environment.
Ability to be self-directed while working in a team-oriented environment.
Ability to work a flexible schedule including days, nights, weekends and holidays.

Responsibilities

Demonstrate ability to meet the company standard for excellent in the areas of guest service.
Maintains current “tickets” as orders are placed.
Presents accurate final checks to the guest.
Ability to accurately report client order and appropriately add tax & service charge.
Responsible for serving meals to guests or replenishing food for buffet service.
Checks all food & beverage delivered to clients for accuracy and quality.
Serve beverages, including alcoholic beverages, responsibly to guests.
Accurately accounting for all alcohol served with a proper transaction.
Ensure proper guest identification / age in accordance with local/state/federal regulations ensuring no sale to minors.
Communicates “last call” in designated areas.
Report cut-off needs as required.
Maintains positive and productive daily interactions with co-workers and guests.
Meets the company uniform standards as well as maintaining a well-groomed appearance.
Report any escalated safety, service, health, guest intoxication concerns to management immediately.
Carefully and respectfully listen and respond to customer requests and concerns.
Communicating with management as required.
Clean & polish equipment used for buffet set-up.
Lock-up refrigerators / liquor cabinets at end of shift.
Maintains a clean & organized work space in accordance with standard operating procedures for sanitization, health & safety standards.