In Room Dining Server
Pacific Hospitality Group•Phoenix, AZ
•Onsite
About The Position
The In-Room Dining (IRD) Server / Order Taker is responsible for providing exceptional guest service by accurately taking food and beverage orders, coordinating timely delivery, and ensuring a memorable dining experience for hotel guests. This position serves as the primary point of contact for in-room dining requests and maintains the highest standards of hospitality, professionalism, and service excellence.
Requirements
- High school diploma or equivalent preferred
- Previous hospitality, restaurant, hotel, or customer service experience preferred
- Excellent verbal communication and telephone etiquette skills
- Strong customer service and interpersonal abilities
- Ability to multitask and remain organized in a fast-paced environment
- Basic computer and POS system proficiency
- Ability to work flexible schedules, including evenings, weekends, and holidays
Responsibilities
- Answer in-room dining calls promptly, professionally, and courteously
- Accurately enter guest orders into the point-of-sale (POS) system
- Demonstrate thorough knowledge of menu items, ingredients, preparation methods, and daily specials.
- Suggestive sell menu items, beverages, desserts, and promotional offerings to enhance the guest experience
- Confirm order details, delivery times, and guest preferences
- Communicate special requests, dietary restrictions, and allergy information to the kitchen and service team
- Prepare trays, carts, condiments, and service items according to established standards
- Deliver food and beverages to guest rooms in a timely and professional manner
- Set up and present orders according to hotel service standards
- Verify order accuracy and guest satisfaction upon delivery
- Retrieve trays, carts, and service equipment from guest floors promptly
- Handle guest concerns and service recovery situations professionally
- Maintain cleanliness and organization of the IRD station, service areas, and equipment
- Ensure proper handling of food and beverages in compliance with health and safety regulations
- Process guest charges accurately and follow cash handling procedures when applicable
- Assist with inventory, stocking supplies, and maintaining par levels
- Support restaurant and banquet operations as needed
- Complete opening, closing, and side work duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
