In-Room Dining Server

AccorHotel • Banff, AB

19d • CA$16 • Onsite

About The Position

In-Room Dining (IRD) is not a convenience, it is a private, curated extension of our culinary and service philosophy. Delivering it well requires discretion, composure, and deep respect for guest privacy. As an In-Room Dining Server, you are the quiet deliverer of comfort and care. You bring restaurant-caliber food and beverage into the guest’s personal space with intention, precision, and emotional awareness. Every knock, every setup, and every interaction is thoughtfully paced and intentionally restrained, allowing guests to feel indulged without interruption.

Requirements

• Alberta ProServe Certification required.
• Previous in-room dining / room service experience, preferably in a luxury environment
• Excellent communication skills and the ability to remain calm and organized in fast-paced environments.
• Comfort using Micros POS and handling cash/card transactions.
• Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Nice To Haves

• Comfort delivering VIP amenities, special occasions, or surprise moments with discretion
• Knowledge of cocktails, beer and wine.
• Experience working in the Bow Valley.

Responsibilities

• Deliver in-room dining orders with quiet professionalism, accuracy, and attention to detail
• Present and set up orders thoughtfully using cloches, linens, trays, and service ware
• Read and respect guest cues related to privacy, timing, and personal space
• Support elevated breakfast journeys and private dining experiences
• Deliver surprise amenities, VIP touches, and pre-arrival experiences with discretion
• Maintain cleanliness, organization, and readiness of IRD equipment, pantries, and stations
• Communicate clearly and accurately with the IRD Lead Server and Culinary teams
• Follow precise service standards, delivery timing, and presentation expectations
• Support opening, closing, and restocking duties

Benefits

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
• Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler.
• One complimentary buffet meal per shift in our staff cafeteria.
• Subsidized shared Staff Accommodation for full-time status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed