In-Room Dining Server
About The Position
SUMMARY Serves guests food and beverage in a gracious professional manner. Provides a comfortable, exceptional dining experience through the consistent implementation of existing steps of service. ESSENTIAL FUNCTIONS Anticipate guests’ needs, respond promptly and acknowledge all guests. Provide prompt, efficient and gracious service to guests, including artfully describing menu items, correct use of the point of sale computer system, ensure timely service. Correctly settle all guest checks, correct handling of cash, credit, room charge, gift certificates and city ledgers. Monitor and maintain cleanliness, sanitation and organization of all service areas in accordance with departmental procedures. Work quickly and safely at all times. Maintain and comply with all departmental policies/service procedures. Maintain positive guest relations at all times. Be familiar with hotel services/features and local attractions/activities to respond to guest inquiries accurately. Actively participates in Safety Programs and abides by all injury reporting and safety behavior requirements. Participates in and supports hotel efforts towards community service, sustainability and environmental initiatives. Perform other duties as directed, developed or assigned.
Requirements
- 12 months current experience as IRD server in 4 or 5 star hotel
- Valid San Diego County Food Handlers Card
- Must be a minimum of 21 years of age
- Ability to communicate in English with vendors, guests and staff, to their understanding
- Ability to anticipate and understand guests’ needs.
- Ability to move quickly and safely through workspace.
- Ability to focus attention on service details.
- Ability to follow directions thoroughly.
- Ability to work cohesively with co-workers as part of a team.
Nice To Haves
- 12 months experience as busperson
- High school graduate or GED equivalent.
- Certification of previous training in liquor, wine and food service.
- Certification in alcohol awareness program
- Certification in CPR.
Responsibilities
- Anticipate guests’ needs, respond promptly and acknowledge all guests.
- Provide prompt, efficient and gracious service to guests, including artfully describing menu items, correct use of the point of sale computer system, ensure timely service.
- Correctly settle all guest checks, correct handling of cash, credit, room charge, gift certificates and city ledgers.
- Monitor and maintain cleanliness, sanitation and organization of all service areas in accordance with departmental procedures.
- Work quickly and safely at all times.
- Maintain and comply with all departmental policies/service procedures.
- Maintain positive guest relations at all times.
- Be familiar with hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Actively participates in Safety Programs and abides by all injury reporting and safety behavior requirements.
- Participates in and supports hotel efforts towards community service, sustainability and environmental initiatives.
- Perform other duties as directed, developed or assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
