In Room Dining Server

Enchantment Group Management Company LLC•Sedona, AZ

About The Position

Basic Function:To take the order, deliver and serve food and/or beverage items in a friendly, courteous and timely manner resulting in guest satisfaction, and any other responsibility necessary by the supervising manager. Work Performed: Setup room service trays and tables in anticipation of incoming orders. Take the room service order and /or retrieve check from order taker and place order with kitchen. When picking up, be certain that order is complete, i.e., all food, beverages, alcoholic beverages, and all condiments. Carry trays up to 30 lbs. or push wheeled carts to deliver room service orders to guests in a friendly and courteous manner to ensure guest satisfaction. After set up, present check. Removal of trays and tables from guest floors and returning them to designated locations. Deliver amenities guest rooms and record on the log. Perform all assigned side-work to include replenishing condiments and restocking side stands. Folding napkins for all meal periods throughout the day to maintain an adequate supply. Check the minibars daily, restock the according to per par level and post the charges at the POS system. Maintain the Minibar Cart up to the resort standards. Perform any general cleaning tasks as assigned by supervisor or Manager. Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to ensure all laws are being followed. Perform other duties and responsibilities as requested: e.g., special guests requests. Report to your supervisor before ending your work shift. All other projects assigned by management. Supervision Exercised: None Supervision Received: Food & beverage managers and supervisors

Requirements

Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
Complete knowledge of all menus & wine list.
Knowledge of the appropriate table settings, service ware and menu items.
Ability to read, speak and write the English language in order to communicate with guests.
Ability to remember, recite and promote the variety of menu items.
Ability to transport up to 30 lbs. on a continuous basis.
Ability to operate beverage and toast equipment.
Knowledge of resort layout.
Work efficiently as a team.
Observe all safety procedures during the execution of assigned duties.
Must practice to 10-5-3 rule as policy.
Any combination of education, training or experience that provides the required knowledge, skills and abilities.
Must maintain a neat, clean and well-groomed appearance (specific standards available).
Full flexibility to accommodate varying schedules to reflect the business needs of the hotel
Lifting & carrying 45 pounds
40 % Standing
40 % Walking
20 % Bending & Lifting
Hearing and manual Dexterity.

Nice To Haves

Grade school education preferred.
Prior hospitality experience preferred.

Responsibilities

Setup room service trays and tables in anticipation of incoming orders.
Take the room service order and /or retrieve check from order taker and place order with kitchen.
Carry trays up to 30 lbs. or push wheeled carts to deliver room service orders to guests in a friendly and courteous manner to ensure guest satisfaction. After set up, present check.
Removal of trays and tables from guest floors and returning them to designated locations.
Deliver amenities guest rooms and record on the log.
Perform all assigned side-work to include replenishing condiments and restocking side stands.
Folding napkins for all meal periods throughout the day to maintain an adequate supply.
Check the minibars daily, restock the according to per par level and post the charges at the POS system.
Maintain the Minibar Cart up to the resort standards.
Perform any general cleaning tasks as assigned by supervisor or Manager.
Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to ensure all laws are being followed.
Perform other duties and responsibilities as requested: e.g., special guests requests.
Report to your supervisor before ending your work shift.
All other projects assigned by management.