In-Room Dining Server

Four Seasons•Fort Lauderdale, FL

About The Position

The In Room Dining Server serves guest in-room, maintaining exceptional knowledge of food & beverage menu items and preparation methods, and delivers amenities and special requests in a timely manner.

Requirements

At least 1 year of in-room dining service experience, preferably in a luxury hotel or resort.
Excellent personal presentation and interpersonal skills.
Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions. Willing to work in a fast-paced environment.
Ability to operate all computer equipment necessary to perform the job; knowledge of Opera and Micros POS preferred/is a plus.
Excellent communication and interpersonal skills; ability to work closely with other departments and communicate clearly and effectively with colleagues and guests.
Ability to lift, carry, and move up to 30 lbs.

Nice To Haves

knowledge of Opera and Micros POS preferred/is a plus.

Responsibilities

Deliver food orders including any special needs or requests to the guest in-room, check completed kitchen orders with the order taker.
Greet guests, describe selected items to the guest using interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods; communicate options for removal of trays and dishware; respond to request for tray removal according to established time standards.
Breakdown, clean and set-up of room service tables, condiment set-ups, flatware, dishware, and room service side stations.
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.