In-Room Dining Server

AccorHotel • Chicago, IL

16h • Onsite

About The Position

Join a dynamic team at Fairmont Chicago, Millennium Park, a beacon of luxury hospitality in the heart of the Windy City. We are seeking an In-Room Dining Server to consistently offer professional, friendly, and engaging service. This role involves assisting guests with menu inquiries, delivering food and beverages accurately and in a timely manner, and ensuring the highest standards of service and presentation. You will be responsible for checking outgoing orders, maintaining full knowledge of menu items and beverage lists, and adhering to all safety, sanitation, and service standards. The position also includes assisting with amenity deliveries, coordinating equipment removal, inspecting hallways, and maintaining departmental supplies. This is an opportunity to contribute to unforgettable guest experiences and grow your career within a globally recognized hotel brand.

Requirements

• Previous Food and Beverage experience in a fast paced, luxury hospitality setting required
• Previous Point of Sale System experience preferred
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Successful candidates must be legally eligible to work in the United States.

Nice To Haves

• Previous Point of Sale System experience

Responsibilities

• Consistently offer professional, friendly and engaging service
• Assist guests regarding menu items in an informative and helpful way
• Have full knowledge of all beverage lists
• Deliver food and beverage in a timely and accurate manner
• Check outgoing orders for quality and accuracy of set up
• Have full knowledge of all menu items, garnishes, contents and preparation methods
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Follow daily assigned employee shift side work
• Double check all VIP orders with your manager on duty
• Immediately communicate all special guest needs to your Manager on duty
• Paces all In Room Dining order distribution and deliveries to our standards
• Compile trip report logs
• Assist with amenity delivery
• Assist coordinating removal of IRD equipment from guest rooms and public areas and sorting out all retrieved condiments and equipment’s and stored accordingly
• Assist Inspecting hotel hallways/landings for Room Service equipment
• Maintain departmental requisitioned supplies properly stored and organized
• Other duties as assigned

Benefits

• Exclusive discounts at the Fairmont Chicago, and Accor properties worldwide—for you and your family
• Complimentary meals at our on-site employee cafeteria
• Comprehensive medical and dental coverage
• 401K plan
• Direct deposit
• Career development opportunities within Fairmont Chicago and beyond
• Complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed